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Human Resources Assistant

2 months ago

Charlotte, United States Apex Systems Full time

HR Assistant (3 Positions)

Large Telecommunications Client

Duration: 12+ months - potential to extend and/or convert

Location: Charlotte, NC - (4 days a week onsite / 1 Remote)

Shifts: Need one person for each shift: 8-5, 9-6 and 11-8


Top Requirements:

  1. Customer service or HR experience
  2. Good written and verbal communication
  3. General understanding of computers
  4. Time management


Day to Day Responsibilities/project specifics:

  • Assist department in carrying out various human resources programs and procedures for all company employees.
  • Review, process, and triage inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements within the case management system.
  • Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.
  • Record and update the case management system with call/transaction specific information and supporting documentation and ensure documentation captured in the case management system is thorough and accurate.
  • Provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources partners. Effectively address customer questions and concerns within the scope of responsibility.
  • Provide administrative support for Corporate Human Resources Departments. Prepare reports and correspondence, as directed.
  • Manage time effectively to ensure HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.