VoIP / PBX / SIP - Help Desk

Job DescriptionJob DescriptionSomeone with methodical troubleshooting skillsFront-line technical support or related service experienceMust possess experience with VoIP Telephony technologiesMust have experience working with ITSM system, such as RemedyHigh energy and motivated individual with prior work experience in ITIL based cultureExperience supporting...

Someone with methodical troubleshooting skills Front-line technical support or related service experience Must possess experience with VoIP Telephony technologies Must have experience working with ITSM system, such as Remedy High energy and motivated individual with prior work experience in ITIL based culture Experience supporting customers,...

**Responsibilities**: - Customer Service - Our Help Desk Technicians communicate with our clients daily. Every technician will deal with incoming issues and requests in a professional, courteous manner over the phone. Every interaction needs to reassure our clients that they are important to us and that we want them to be successful. Regular communication...

Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next level...

Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next level of...

As a Help Desk Specialist, you will be responsible for providing technical assistance and support to internal users in resolving hardware, software, and network issues. You will troubleshoot problems and escalate complex issues to appropriate personnel while ensuring timely resolution to minimize downtime and maintain productivity. Responsibilities: ...

Job descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...

Job descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...

Job descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...

Job description Manage Help Desk tickets in a timely and efficient manner Monitor and respond quickly and efficiently to customer issues via phone, email, and computer chat Provide customer assistance and communicate any pending or unresolved issues to direct report each day Document all customer interactions in the ticketing system Run diagnostics to...

Job Description Job Description NAVA Software solutions is looking for a Five9 Integration Specialist with SalesForce Expertise Details: Five9 Integration Specialist with SalesForce Expertise Location: Houston TX Onsite Duration: 12 months Responsibilities: Five9 and SalesForce Integration: Lead the design, implementation, and maintenance of the integration...

We are seeking a qualified IT Help Desk Technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout...

We are seeking a qualified IT Help Desk Technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout...

Job Title: IT Help Desk Specialist Job Overview: The IT Help Desk Specialist will serve as the first point of contact for end users seeking technical assistance over the phone or via email. This entry-level role will involve responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.This is a part time...

Job Title: IT Help Desk Specialist Job Overview: The IT Help Desk Specialist will serve as the first point of contact for end users seeking technical assistance over the phone or via email. This entry-level role will involve responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.This is a part time...

Required Efficiency Complete knowledge of Genesys 8x Framework and Architecture in Inbound Outbound and eServices. Experience with Genesys installation deployment upgrades IVR Components Configuration Server TServer in a Test and Production Environment. Person to have good debugging and analytical skills where the primary objective would be...

Engage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner. Open new and dispatch existing tickets to available Help Desk Analyst, Help Desk, Analyst, Remote, Microsoft, Technology, Accounting

Required Efficiency Complete knowledge of Genesys 8x Framework and Architecture in Inbound Outbound and eServices. Experience with Genesys installation deployment upgrades IVR Components Configuration Server TServer in a Test and Production Environment. Person to have good debugging and analytical skills where the primary objective would be resolutions of...

MUST HAVE LEGAL EXPERIENCE: Our client, a Top 100 AM Law Firm in Houston TX is seeking an IT Help Desk Supervisor with current and/or prior law firm technology support expereince.Duties include: Leading and managing a team of Help Desk & Desktop Support Specialists supporting Windows 10/11 workstations, O365, iManage, Mobile Devices, Printers, VOIP, VPN...

MUST HAVE LEGAL EXPERIENCE: Our client, a Top 100 AM Law Firm in Houston TX is seeking an IT Help Desk Supervisor with current and/or prior law firm technology support expereince.Duties include: Leading and managing a team of Help Desk & Desktop Support Specialists supporting Windows 10/11 workstations, O365, iManage, Mobile Devices, Printers, VOIP, VPN...