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Internal Operations Manager Electrical Construction
2 months ago
Mill Plain Electric Inc
POSITION PROFILE: INTERNAL OPERATIONS MANAGER
Date: 7/22/2024
ABOUT MPE:
At Mill Plain Electric, we are in the people business. For over 55 years in the Pacific Northwest, we have built a reputation as a premier electrical contractor for both the quality of our work and our people. We are extremely proud of our teams for creating a no-drama environment that fosters a strong team culture and encourages future development. Our commitment to a “work hard, play hard” mentality ensures that our employees find job satisfaction while having the time to pursue their personal interests. We serve a diverse range of industries, including Commercial, Industrial, Transportation, Healthcare, Data Centers, E-commerce, and Manufacturing. Our dedication to excellence and our team-centered approach define the WHY behind what we do—delivering exceptional service by empowering our people to excel and grow.
Background:
To identify the right candidate for this key leadership role, the Choosing Winners™ System will be utilized. During the initial brainstorming phase, DEFINE, the team considered three criteria for this search: WHO (behaviors, values, characteristics, traits); WHAT (duties, responsibilities, performance expectations); and TICKET (experience, education/training, skills). This profile is divided into four sections: Who, What, overall Performance Expectations, and the Ticket.
PART ONE: WHO
The Who defines the behaviors, characteristics, traits, and values desired in the new leader. It is expected that the new leader will accept and apply the Company’s Core values:
- "Do the right thing, even when no one is looking"
- "Be respectful"
- "Composure under fire"
- "Give a Rip, Show you care"
- "Got some Fire in the belly"
THE NARRATIVE:
This leader is an exceptional communicator who uses various management and leadership methods and techniques depending on the person and the situation. He/she is an excellent active listener. Being highly respectful of others, this empathetic listener asks the right questions and takes detailed notes to ensure timely and effective follow-through.
This sensible and practical leader operates from a base of common sense, keeping things simple, relevant, and real. Honest, and always acting with integrity, this humbly confident person leaves his/her ego at the door, is understanding, and quickly responds to the needs of others. Valuing the worth and dignity of all people, he/she keeps politics and drama out of the organization, fostering an environment of mutual respect for the ideas and opinions of others.
A hard worker, he/she is smart, efficient, productive, and very process-driven to (GSD) "Get Stuff Done." Recognizing the importance of placing decision-making at the knowledge base, this person is a servant leader who puts the needs of MPE and others first, helps individuals develop and optimize their performance, and is willing to learn from others. A calm and patient leader, he/she is self-aware and always exercises self-control, leading by example and building trusting relationships among team members.
Enthusiastic and highly energetic, this person enjoys coaching and is also coachable. Having fire in the belly and a strong personal drive, this person is friendly but firm, and (GSD) “Gets Stuff Done.” Not a yes person, he/she fully understands accountability for self and others and is highly effective in dealing with conflicts within the organization. A strategic thinker, well-organized, and always prepared, this person is highly effective at translating the vision into action and is a motivating force to solve issues at the root.
PART TWO: DUTIES & RESPONSIBILITIES
This is a listing of the specific duties and responsibilities for the role of Internal Operations Manager. The list is not all-inclusive and is intended to assist in the hiring process and as a foundation for a job description with clear and specific responsibilities.
- Lead and manage the following functions to support the Company's craft labor force:
- Shop & Yard
- Tools
- Equipment and Fleet
- Prefab
- Purchasing
- Lead the weekly "Internal" Operations meeting.
- Ensure a morning huddle is conducted for all teams under their direction.
- Attend the weekly Operations meeting.
- Serve as the leader of the Internal Operations team, providing coaching and mentoring as needed on an individual basis.
- Establish sound accountability processes, including clear and specific means of consistent follow-through.
- Conduct performance reviews, and when necessary, hire new team members and make staffing and assignment changes.
- Develop processes and systemize processes within the Internal Operations Team, ensuring accountability to follow the processes.
- Work with the Operations Team to develop and implement SMART goals with clear and specific measurables.
- Create a motivating environment so that team members are involved in issue-solving, decision-making, planning, and implementation, resulting in a low turnover rate.
PART THREE: PERFORMANCE EXPECTATIONS
- Continued, positive growth for the company and increased levels of profitability.
- Focused goals with clear and specific metrics.
- Improved team relationships leading to a high-performing team characterized by:
P Productive
E Empowering
R Roles/Goals Clear
F Flexible
O Open Communication
R Recognition
M Morale
- Team members work smarter, not harder.
- Support operations are smoother, operating efficiently, and resulting in a happier team.
PART FOUR: TICKET
The Ticket consists of the skills, experience, and education/training required, preferred, or desired for the person selected for this position.
REQUIRED:
- A minimum of 5 years of experience in the construction industry.
- A minimum of 3 years of experience in a key leadership position with supervisory authority and evidence of having been a coach/mentor to team members.
PREFERRED:
- Experience in electrical construction, including hands-on field experience.
- Experience in the electrical supply chain.
- Experience in fleet management.
- Experience with prefab.
DESIRED:
- Experience working for an IBEW contractor.
BENEFITS:
- PTO
- Paid Holidays
- Premium Health Care
- Retirement
- Company Pickup
