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ServiceNow Technical Architect

2 months ago

Jacksonville, United States Tech Intellectuals Full time

Role: ServiceNow Technical Architect

Role Type: Full Time (No 3rd Party or Contractors)

Location: Jacksonville, FL (Onsite)

Year of Experience: 10+

Key Competencies: IT Service Management, IT Operation Management, IT Business Management, HRSD, CSM, Industry Solutions, Solution Architect, Requirement gathering, Implementation Specialist, Java, ITIL.

Overview:


Responsibilities:

  • Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions, and ability to create and Modify Workflows.
  • Provide technical direction for the development, design, and systems integration for client engagement from the definition phase through implementation.
  • Create and execute development plans as appropriate to meet changing needs and requirements
  • ServiceNow for Custom Application Design & Development
  • Communicate and enforce coding standards


Qualifications:

  • A Bachelors Degree is required
  • 10 - 15 years total experience
  • 5 - 7 years of ServiceNow experience
  • Expertise in enterprise service management offerings like IT Service Management, IT Operation Management, IT Business Management, Security Operations, and Application Development on ServiceNow; New areas like HRSD, CSM, Industry Solutions
  • Experienced as a Solution Architect for the ServiceNow implementation for leading global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping, and Event Management
  • Worked on Requirement gathering, provided a solution for end-to-solution through ServiceNow applications, helped the development team to prepare design documents, Development, Testing, Implementation, and Maintenance, and worked with the process owner to define the roadmap for any given product and translated this into user stories
  • ServiceNow Implementation Specialist & Admin, Project Management skills
  • Strong hands-on implementation experience on ITOM and CSDM (Discovery, Service Mapping, Event Management)
  • Java Scripting knowledge and hands-on experience with it
  • Hands-on with ITIL Process implementation
  • Hands-on migrating data from different tools into ServiceNow
  • Good Communication and presentation skills, Client handling
  • Good at creating required information for Reporting and Dashboards
  • Very good knowledge of ITIL best practices and processes


Certifications (One of the following):

  • ServiceNow Certified Implementation Specialist (CIS)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Technical Architect (CTA)