ServiceNow Technical Architect
4 weeks ago
We are seeking a highly skilled ServiceNow Technical Architect to join our team at TEPHRA. As a key member of our ServiceNow practice, you will be responsible for designing and implementing cost-effective ServiceNow solutions, creating and modifying workflows, and providing technical direction for the development, design, and systems integration of client engagements.
Responsibilities
* Hands-on technical delivery, including required documentation of ServiceNow solutions and creation/modification of workflows
* Provide technical direction for the development, design, and systems integration of client engagements from definition phase through implementation
* Create and execute development plans as appropriate to meet changing needs and requirements
* ServiceNow for custom application design and development
* Communicate and enforce coding standards
Qualifications
* 7 years of ServiceNow experience
* ServiceNow CIS, CAD & CTA Certification
* Expertise in enterprise service management offerings like IT Service Management, IT Operations Management, IT Business Management, Security Operations, and Application Development on ServiceNow; New areas like HRSD, CSM, Industry Solutions
* Experienced as a Solution Architect for the ServiceNow implementation for leading global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping, and Event Management
* Worked on requirement gathering, provided solutions for end-to-end solutions through ServiceNow applications, helped development teams to prepare design documents, development, testing, implementation, and maintenance, and worked with process owners to define roadmaps for given products and translate them into user stories
* ServiceNow Implementation Specialist & Admin, Project Management skills
* Strong hands-on implementation experience on ITOM and CSDM (Discovery, Service Mapping, Event Management)
* JavaScript knowledge and hands-on experience with it
* Hands-on with ITIL process implementation
* Hands-on migrating data from different tools into ServiceNow
* Good communication and presentation skills, client handling
* Good at creating required information for reporting and dashboards
* Very good knowledge of ITIL best practices and processes
Salary Range
$94,963 - $131,241 a year
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