Cloud Architect

24 hours ago


Jacksonville, Florida, United States Genesys Cloud Services, Inc. Full time
Job Description

Genesys Cloud Services, Inc. is seeking a highly skilled Cloud Architect to join our team. As a key member of our organization, you will play a critical role in designing and implementing cloud-based solutions that meet the needs of our customers.

About the Role

  • Collaborate with cross-functional teams to develop and implement cloud-based solutions that align with our company's goals and objectives.
  • Design and implement cloud architectures that meet the needs of our customers and partners.
  • Work closely with our partner ecosystem to develop and implement joint solutions that leverage the strengths of both parties.
  • Mentor and enable our partner solution consultants to handle complex technical scenarios.
  • Provide technical escalation support for difficult or complex integration issues.

Key Responsibilities

  • Develop and maintain reusable reference architectures and accelerators that support our go-to-market strategy.
  • Collaborate with our partner ecosystem to co-create solutions that leverage the strengths of both parties.
  • Lead the creation of Genesys Blueprints and Accelerators that partners can leverage to accelerate their deployment of Genesys Cloud solutions.
  • Work with our partner solution consultants and partners to build, refine, and optimize their Genesys Cloud development labs.
  • Provide thought leadership and best practices for cloud architectures and contact center technologies.

Requirements

  • 5+ years of experience in the contact center industry, with a minimum of 4 years in a solutions engineering, technical architecture, and/or administration role.
  • Deep understanding of Genesys Cloud or AWS, Salesforce or ServiceNow.
  • Hands-on experience with RESTful API integrations, large language models, and AI frameworks.
  • Proven ability to mentor and lead technical teams, including providing escalation support for complex technical issues and integrations.
  • Experience creating reusable technical assets such as blueprints, accelerators, and reference architectures that support enterprise-scale deployments.

Preferred Skills

  • Hands-on experience with one or more programming languages, including Python, Java, and JavaScript.
  • AI frameworks, including PyTorch and TensorFlow.
  • Machine learning concepts and how they apply to contact center technology.
  • Project management methodologies and tools, including Asana.
  • Hands-on experience configuring Genesys Cloud CX and integrating it to 3rd party applications.

What We Offer

  • Market-competitive salary with an anticipated base compensation range of $77,950.00 - $152,950.00.
  • Medical, dental, and vision insurance.
  • Telehealth coverage.
  • Flexible work schedules and work from home opportunities.
  • Development and career growth opportunities.
  • Open time off in addition to 10 paid holidays.
  • 401(k) matching program.
  • Adoption assistance.
  • Fertility treatments.

  • Partner Architect

    1 week ago


    Jacksonville, Florida, United States Genesys Cloud Services, Inc. Full time

    Job Title: Partner ArchitectGenesys Cloud Services, Inc. is seeking a highly skilled Partner Architect to join our team. As a Partner Architect, you will play a critical role in designing, developing, and implementing reusable reference architectures and accelerators that support Genesys' go-to-market strategy.Key Responsibilities:Develop Reference...

  • Partner Architect

    1 week ago


    Jacksonville, Florida, United States Genesys Cloud Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Partner Architect to join our team at Genesys Cloud Services, Inc. This is a unique opportunity to work closely with our strategic partners to design, develop, and implement reusable reference architectures and accelerators that support our go-to-market strategy.Key ResponsibilitiesDevelop Reference...


  • Jacksonville, Florida, United States Ascendum Solutions Full time

    Sr. Azure Platform EngineerAscendum Solutions is seeking a highly skilled Sr. Azure Platform Engineer to join our team. As a key member of our cloud engineering team, you will be responsible for designing, building, and maintaining scalable and secure cloud-based systems on the Microsoft Azure platform.Key Responsibilities:Design and implement cloud-based...


  • Jacksonville, Florida, United States Southeastern Grocers Full time

    Job Title: Systems Engineer- Cloud ServicesThis role is responsible for designing, implementing, and managing cloud-based systems for Southeastern Grocers. The ideal candidate will have experience in developing and implementing cloud-applications, migrating existing on-premise applications to the cloud, and debugging cloud stacks.Key Responsibilities:Manage...


  • Jacksonville, Florida, United States American Recruiting and Consulting Group Full time

    Senior Cybersecurity Architect Job SummaryWe are seeking a highly skilled Senior Cybersecurity Architect to join our team at American Recruiting and Consulting Group. As a Senior Cybersecurity Architect, you will be responsible for designing and implementing security strategies, architectures, and platforms to ensure the confidentiality, integrity, and...


  • Jacksonville, Florida, United States Empower Full time

    Job Title: Lead Cloud DBAWe are seeking a highly skilled and experienced Lead Cloud Database Administrator to join our team at Empower. As a key member of our database administration team, you will be responsible for designing, implementing, and maintaining our diverse database infrastructure in AWS Cloud environments.Key Responsibilities:Design and...


  • Jacksonville, Florida, United States Resolution Technologies Full time

    Job Title: Network Security ManagerWe are seeking a highly skilled Network Security Manager to join our team at Resolution Technologies. As a key member of our security team, you will be responsible for designing, developing, and integrating complex network security systems to protect our customers' data and infrastructure.Key Responsibilities:Manage a...


  • Jacksonville, Florida, United States Resolution Technologies, Inc. Full time

    Job SummaryWe are seeking a highly skilled Network Security Engineer to join our team at Resolution Technologies, Inc. As a key member of our security team, you will be responsible for designing, developing, and integrating complex network security systems to protect our customers' data and infrastructure.Key ResponsibilitiesManage a global network security...


  • Jacksonville, Florida, United States Resolution Technologies, Inc. Full time

    Job SummaryWe are seeking a highly skilled Network Security Engineer to join our team at Resolution Technologies, Inc. As a Network Security Engineer, you will be responsible for designing, developing, and integrating complex network security systems to protect our customers' data and infrastructure.Key ResponsibilitiesManage a global network security...

  • Data Architect

    2 weeks ago


    Jacksonville, Florida, United States Informatica Full time

    Job Title: Solution ArchitectAt Informatica, we're seeking a skilled Solution Architect to join our Technical Sales team. As a key member of our team, you'll collaborate with internal teams, customers, and partners to develop comprehensive technical account plans and lead sales engagements to their successful conclusion.Key Responsibilities:Formulate...

  • Big Data Architect

    3 weeks ago


    Jacksonville, Florida, United States RAMPS International Inc. Full time

    Job Title: Big Data ArchitectWe are seeking a highly skilled Big Data Architect to join our team at RAMPS International Inc. in Jacksonville, FL. As a key member of our team, you will be responsible for designing and developing analytical and operational solutions using Hadoop technology.Key Responsibilities:Design and develop data lakes, operational data...


  • Jacksonville, Florida, United States ECA Staffing Solutions, Inc. Full time

    Job Title: Database Solutions ArchitectWe are seeking an experienced Database Solutions Architect to join our team at ECA Staffing Solutions, Inc. This role will involve designing and implementing high-performance, secure, and scalable database solutions to meet the evolving needs of our clients.Key Responsibilities:Design and implement database...


  • Jacksonville, Florida, United States Resolution Technologies Full time

    Network Security Manager Job SummaryWe are seeking a highly skilled Network Security Manager to join our team at Resolution Technologies. As a key member of our security team, you will be responsible for designing, developing, and integrating complex network security systems to protect our customers' data and infrastructure.Key Responsibilities:Manage a...


  • Jacksonville, Florida, United States Resolution Technologies, Inc. Full time

    Network Security Manager Job SummaryWe are seeking a highly skilled Network Security Manager to join our team at Resolution Technologies, Inc. This individual will be responsible for designing, developing, and integrating complex network security systems to protect our customers' data and infrastructure.Key Responsibilities:Manage a global Network Security...


  • Jacksonville, Florida, United States Resolution Technologies, Inc. Full time

    Job Title: Network Security EngineerWe are seeking a highly skilled Network Security Engineer to join our team at Resolution Technologies, Inc. The ideal candidate will have a strong background in network security, with experience in designing, building, and running global network security infrastructure in a 24x7 high availability environment.Key...

  • Database Architect

    2 days ago


    Jacksonville, Florida, United States ECA Staffing Solutions, Inc. Full time

    Job Title: Database ArchitectWe are seeking an experienced Database Architect to join our team at ECA Staffing Solutions, Inc. The ideal candidate will have a strong background in database design, implementation, and management, with a focus on performance, availability, and security.Key Responsibilities:Design and implement database solutions that meet...

  • Data Architect

    4 weeks ago


    Jacksonville, Florida, United States Manson Construction Co. Full time

    Job SummaryThe Manson Construction Co. is seeking a skilled Data Architect to design and implement data pipelines and databases, ensuring the effective operation of Business Intelligence platforms, ETL processes, and integrations.Key ResponsibilitiesDesign and develop data pipelines and databases to support business intelligence initiativesOperate and evolve...

  • Database Architect

    2 weeks ago


    Jacksonville, Florida, United States Fidelity National Financial Full time

    Database Architect Position OverviewFidelity National Financial is seeking an experienced Database Architect to join our Corporate IT division. This role involves defining best practices for performance, availability, recoverability, and security for our data solutions and utilities.Key ResponsibilitiesDesign and implement database systems to meet business...


  • Jacksonville, Florida, United States Fidelity National Financial Full time

    Database Architect OpportunityFidelity National Financial is seeking an experienced Database Architect to drive performance, availability, and security for our data solutions and utilities.Key Responsibilities:Design and implement database systems to meet enterprise needsDevelop and maintain database security measures and policiesCollaborate with development...


  • Jacksonville, Florida, United States ARC Group Full time

    Job Title: Senior Cybersecurity ArchitectARC Group is seeking a highly skilled Senior Cybersecurity Architect to join our team. As a key member of our security team, you will be responsible for designing and implementing security strategies, architectures, and platforms to protect our organization's assets.Key Responsibilities:Develop and maintain enterprise...