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Operations Manager

2 months ago

St Petersburg, United States Home Team Vacation Rentals Full time

About Home Team

What happens when two Airbnb Superhosts join to create a vacation rental experience like no other? Home Team Vacation Rentals comes to life Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities and comfort. As our guest, you can expect the ultimate in-house guest experience for every stay. We don’t do average


About the job

Home Team is looking for an Operations Manager - East to oversee the daily operations of Home Team portfolio in the Eastern half of the country. This role will support the Vice President of Operations - East in the management of a portfolio of seventy-five to one hundred properties. This will include being the primary manager of our housekeeping and maintenance vendors and overseeing Home Team’s preventative maintenance program. This role will provide expertise in vendor management, vendor sourcing, quality control, property management, and delivering outstanding customer support. The Operations Manager - East will be working on many projects simultaneously and may occasionally travel to local and regional properties and meetings.. 


Primary responsibilities

  • Create, monitor, and audit maintenance work orders for completeness, timeliness, and accuracy.
  • Recruit and maintain a strong network of housekeeping and maintenance vendors. 
  • Evaluate vendor performance and improve performance when needed.
  • Review vendor billing for accuracy and approve and code invoices for accounting.
  • Execute preventative maintenance programs and offer improvements where necessary.
  • Assist in review monitoring and complaint resolution. 
  • Keep detailed records of work performed. 
  • Ensure all cleaning vendors perform up to Home Team standards.
  • Other duties as assigned.


Experience and background

  • 2+ years of experience in operations management or property management.
  • 2+ years of managing a wide vendor network.
  • Proven excellence with customer/stakeholder service.
  • Experience working in Google Workspace or similar software.
  • Experience with work order, ticket or task management software..


Skills and Traits

  • Effective time management, organization, and prioritization skills with the ability to focus on varied projects simultaneously. 
  • Resourceful and able to work independently with initiative and good judgment.
  • Able to identify problems, research alternatives, provide solutions and/or resolve issues promptly.
  • Excellent analytical skills with the ability to interpret data and generate actionable insights.
  • You are a self-starter who can independently meet deadlines in a fast-paced environment.
  • You take accountability for the things you say you’ll do, under-promise and over-deliver.
  • Possess a team-first mentality with an upbeat and optimistic attitude.


Physical requirements

  • Ability to work flexible hours and/or extended hours as needed to accommodate client and project needs as well as team members and projects in multiple time zones. 
  • Willingness and ability to travel domestically without restrictions up to 15% of the year.
  • Ability to stand, flex, crouch, and lift up to 25lbs on occasion.