We have other current jobs related to this field that you can find below
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Desktop Support Engineer
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Coppell, United States Lead Allies Inc. Full time** 100% On-site -- 6 months Contract to hire ** We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as...
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Desktop Support Engineer
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Coppell, United States Lead Allies Inc. Full time** 100% On-site -- 6 months Contract to hire **We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as...
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Desktop Support Engineer
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Coppell, United States Lead Allies Inc. Full time** 100% On-site -- 6 months Contract to hire **We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as...
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Desktop Support Engineer
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Application Support Engineer
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Dev Ops Support Engineer
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Coppell, United States Brinks Full timeBrinks Texas License #C00550 The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our...
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Associate Application Support Engineer
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Associate Application Support Engineer
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Dev Ops Support Engineer
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Application Support Production Engineer
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Production Support Application Engineer
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Dev Ops Support Engineer
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Coppell, United States Brink’s Inc Full timeJob Summary: We are seeking a skilled and proactive DevOps Support Engineer to join our team. This role is critical in ensuring the smooth operation and monitoring of our OnPrem .NET Core APIs hosted on Windows servers, as well as our AWS environment, which includes API Gateway, Lambda, Queues, SNS, and EventBridge. The ideal candidate will have experience...
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Dev Ops Support Engineer
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Coppell, United States Brink’s Inc Full timeJob Summary: We are seeking a skilled and proactive DevOps Support Engineer to join our team. This role is critical in ensuring the smooth operation and monitoring of our OnPrem .NET Core APIs hosted on Windows servers, as well as our AWS environment, which includes API Gateway, Lambda, Queues, SNS, and EventBridge. The ideal candidate will have experience...
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End User Support Engineer
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End User Support Engineer
5 days ago
Coppell, United States Cyxtera Full timeEnd User Support EngineerAbout the Position We are looking for a bright and experienced IT professional to provide employee onboarding and office support. Responsibilities of the Role Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing Centersquare employees. Prepare new laptop computers for newly...
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Lead ALM Tools Support Engineer
1 month ago
Coppell, United States Sharp Decisions Full timeA client of Sharp Decisions Inc. is looking to bring on a Lead ALM Tools Support Engineer to be based in Coppell, TX. This position is HYBRID (3 days a week onsite). The contract’s duration is 12 months with possible extension and/or conversion. *W2 and Local only. In this position, you will be reporting to Direct Delivery (DPO COE) organization and...
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Microfocus QC
2 months ago
Coppell, United States ZAR IT Solutions Full timeDescription: Lead Tools Support EngineerLocation: Texas - hybrid6 mths CTH perm at 55hr. w22 round interview processDescription:In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM (application lifecycle management) tools related topic such as – tool roll out, configuring tools to...
Support Engineer
1 month ago
Engineer opening at Depository Trust & Clearing Corporation
In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as - tool roll out, configuring tools to project and business needs and training. Additionally, you will be the first point of contact for user management, troubleshooting, co-ordination with IT on ALM tool related topics.
Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
Excellent organizational and interpersonal skills (required)
Excellent time management skills (required)
Excellent written and verbal communication skills (required)
Excellent analytical and problem-solving skills (required)
Ability to work independently with minimal supervision (required)
Job Responsibilities
Micro Focus ALM Admin
Responsible to administrate QC server licenses.
Responsible to creating new users.
Responsible to create new projects.
Usage Monitoring and reporting.
Quality Center Customization support.
Work closely with all engineering domains to support on ALM tool related topics.
Support PMT organization to deploy current and new tool suites to engineering projects.
Develop training material and train users on using the ALM tool per the process.
Develop training material and train team on how to support ALM tool for user community.
First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.
Support users by creating tool related scripting and automation of repetitive tasks.
Support engineering teams to extract charts and dashboards from the ALM tools.
Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
Monitoring
Support multiple projects across different time zones.
Administrative tasks for Application Maintenance
Microfocus QC / ALM / Octane installation, upgrade and environment design
Migration of projects to latest version of the application
New patch implementation
Validation and verification of the upgraded environment and projects
Microfocus QC /ALM / Octane project creation and maintenance
Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
Administrative tasks for implementing MF QC / ALM functionality.
Experience implementing new functionality.
Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
Designing and developing workflows and configurations
Development of template projects and cross project customization
Customizing within the dashboard/reporting module
Identify, analyze, and mitigate project and operational risks.
Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
Development and communication of tool usage and best practices
Understanding and developing SQL queries
Experience in V B scripting and Microfocus QC / ALM OTA API
Knowledge of macro creation
Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
Ability to think of new solutions and be proactive to go with a can-do attitude.
Proven verbal and written skills to communicate / report both technical and non-technical audiences.
Leadership Expectations
Champion Inclusion: Embrace individual differences and create an environment of support, belonging and trust. Invite every voice, every day.
Communicate Clearly: Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.
Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results. Instill initiative-taking to make a positive impact.
Inspire Growth: Develop yourself and others through coaching, feedback, and mentorship to meet career goals. Build capabilities of others, strengthen our organization.
Propel Change: Think critically, respectfully challenge, and create innovative ways to drive growth. Be bold and challenge to make things better.
Qualifications
Minimum of 6 years of related experience
Bachelor's degree preferred or equivalent experience.