Production Support Application Engineer

2 weeks ago

Coppell, Texas, United States Dtcc Full time


Job Overview
Are you prepared to contribute significantly at DTCC? Do you aspire to engage in pioneering projects, collaborate with a vibrant and supportive team, and receive investment in your professional growth? At DTCC, we are leading the way in innovation within the financial markets.

We are dedicated to fostering the development and success of our employees. We believe that you possess the skills and motivation to create a substantial impact.

We cultivate a flourishing internal community and are committed to establishing a workplace that reflects the diverse world we serve.


Compensation and Benefits:
Competitive salary, including base pay and annual bonuses. Comprehensive health and life insurance, along with well-being benefits, tailored to your location.

Pension/Retirement benefits, Paid Time Off, and Personal/Family Care, as well as other leave options to support your physical, financial, and emotional well-being.

DTCC provides a flexible/hybrid work model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays, and a third day unique to each team or employee).


Your Role and Responsibilities:
The Development team is responsible for designing, deploying, and supporting applications, programs, and software solutions.

This may encompass research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products utilized internally or externally on product platforms supported by the organization.

The software development process necessitates extensive domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers collaborate closely with business partners and/or external clients to define requirements and implement solutions.

The Application Support Engineering role specializes in maintaining and providing technical assistance for all applications that have surpassed the development phase and are actively used in the daily operations of the organization.

This role involves close collaboration with development teams, infrastructure partners, and internal/external clients to address and resolve technical support incidents.

Your Key Responsibilities:
- Verify analyses conducted by team members and implement necessary changes to prevent recurrence of incidents.
- Resolve critical application alerts promptly, including production defects, providing business impact analysis to teams, and managing minor improvements as required.
- Review and update knowledge articles and runbooks with application development teams to ensure information is current.
- Collaborate with internal teams to address application issues and escalate as necessary.
- Validate and submit responses to requests for information from ongoing audits.
- Review and implement Disaster Recovery scripts during planned and unplanned outages, providing Business Continuity Management evidence as required.
- Identify and implement automation opportunities to minimize manual effort associated with application monitoring.
- Partner with development teams to provide input during the design and development phases of applications.
- Implement pre-production/production application code deployment plans and manage the end-to-end vendor application upgrade process (e.g., SNOW, SF, etc.).
- Integrate risk and control processes into daily responsibilities to supervise and mitigate risk; escalate appropriately.


Note:
The primary responsibilities of this role are not limited to the details outlined above.

Qualifications for Success:

- Minimum of 6 years of relevant experience.
- Bachelor's degree preferred or equivalent experience.

Key Technology Requirements:

Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys. Key platform experience: Linux/Unix, AWS. Technologies that would be advantageous to have include Containers (Kubernetes/Docker), IIB, and Network understanding. Domain knowledge in Finance and Securities is preferable. We foster a culture where honesty and transparency are paramount.

Stays informed on the latest developments in their specialist area and actively seeks learning opportunities to ensure knowledge remains current.

Invests effort in coaching others individually. Builds collaborative teams across the organization. Communicates openly, keeping everyone informed across the organization.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Please contact us to request accommodation.
About Us
DTCC safeguards the financial markets and ensures their efficient operation, even in times of prosperity and crisis.

We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions daily, pioneering industry-wide post-trade solutions, and maintaining multiple data and operating centers worldwide.

From our vantage point, we can anticipate the industry's needs and are committed to continually enhancing the world's most resilient, secure, and efficient market infrastructure.

Our employees are driven to deliver innovative technologies that enhance efficiency, reduce costs, and provide stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements, promoting openness and allowing individuals the freedom to excel in their roles by encouraging diverse opinions and emphasizing teamwork.

Joining our team offers you the opportunity to make meaningful contributions at a company recognized as a thought leader in both the financial services and technology sectors.

A career at DTCC is more than just a job; it's a chance to make a difference at a truly unique company. Learn more about Clearance and Settlement by clicking here.

About the Team
Serves as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology.

The goal of this new department is to partner internally with IT, our business and regulatory divisions, and externally with clients, regulators, and fintech vendors, to help build new platforms and business models that advance DTCC's mission to support the financial markets.

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