Dev Ops Support Engineer

3 weeks ago

Coppell, United States Brinks Full time
Brinks Texas License #C00550

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

Job Title

Dev Ops Support Engineer

Job Description

Job Summary:

We are seeking a skilled and proactive DevOps Support Engineer to join our team. This role is critical in ensuring the smooth operation and monitoring of our OnPrem .NET Core APIs hosted on Windows servers, as well as our AWS environment, which includes API Gateway, Lambda, Queues, SNS, and EventBridge. The ideal candidate will have experience in monitoring tools such as CloudWatch, Dynatrace, LogicMonitor and SolarWinds Database Performance Analyzer (DPA), and will play a key role in maintaining the health and performance of our Production and QA environments.

Key Responsibilities:
  • Monitoring & Maintenance:
    • Continuously monitor OnPrem .NET Core APIs hosted on Windows servers using LogicMonitor, Dynatrace, and SolarWinds DPA.
    • Monitor and manage the AWS environment, including API Gateway, Lambda, Queues, SNS, and EventBridge.
    • Ensure the stability, performance, and security of both on-premises and cloud environments.


  • DevOps & Build Management:
    • Manage and support the QA and Production build processes.
    • Work closely with the operations team to deploy and maintain applications across environments.
    • Automate build, deployment, and monitoring processes where possible to improve efficiency.


  • Support & Troubleshooting:
    • Act as the first line of defense in identifying, troubleshooting, and resolving issues within the environment.
    • Join and contribute to troubleshooting calls, coordinating with other support teams to resolve incidents promptly.
    • Document and report issue resolution status to management and other support teams.
    • Escalate complex issues to the appropriate teams while ensuring timely follow-up and resolution.


  • Collaboration & Communication:
    • Work collaboratively with various support teams to ensure seamless operations and swift resolution of any issues.
    • Provide clear and concise communication to management, including status updates and incident reports.
    • Participate in on-call rotation and provide after-hours support as needed.


Qualifications:
  • 3-5 years of proven experience in a DevOps or Support role, preferably with a focus on .NET Core APIs and Windows server environments.
  • Hands-on experience with AWS services, including Cloudwatch, API Gateway, Lambda, Queues, SNS, and EventBridge.
  • Proficiency in monitoring tools such as Dynatrace, and SolarWinds DPA.
  • Strong troubleshooting skills with the ability to quickly diagnose and resolve technical issues.
  • Experience with build and deployment processes, including automation tools and scripts.
  • Excellent communication skills, with the ability to work effectively with cross-functional teams and management.
  • Ability to manage multiple priorities in a fast-paced environment.


Educational Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).


About Brink's

Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.

What's Next?

Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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