Dynatrace APM Engineer

4 weeks ago

Baltimore, United States Lumen Solutions Group Inc. Full time

JOB TITLE: DYANATRACE APPLICATION MONITORING ENGINEER (LD SYSTEMS ENGINEER)


The Dynatrace Application Performance Monitoring Engineer is part of a team helping *** develop automatic and intelligent observability across our cloud and hybrid environments. The APM engineer is responsible for developing a system that monitors ***’s systems through intelligent application and infrastructure performance monitoring. The successful applicant will have significant experience with Dynatrace SaaS, migration from Managed to SaaS, APM, DQL, logs on Grail, and dashboarding of critical business processes (preferably with Dynatrace Business Events).


Responsibilities include:

• Develop dashboards for critical business processes leveraging Dynatrace dashboards and/or Dynatrace Business Events on SaaS

• Assist with the planning and execution of the migration from Dynatrace Managed to Dynatrace SaaS/Azure

• Employ Dynatrace expertise developing performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool for infrastructure and application performance monitoring.

• Assist in the build-out the Technical Operations Center event management and systems monitoring capability leveraging Dynatrace infrastructure and application performance monitoring.

• Develop and maintain Dynatrace end-to-end performance monitoring for applications, workloads and environments

• Enable event management and analytics to address the triage and resolution of events

• Develop and operate the infrastructure, processes, and automation that enables observability of critical assets across the organization in alignment with business priorities.

• Analyze performance data and act on negative performance trends to identify root cause

• Gather application data and diagrams, leverage expertise in recommending baseline monitoring thresholds, recommend performance monitoring KPIs and SLAs, and provide monitoring tool infrastructure recommendations

• Integrate multiple system alerts providing one single pane of glass monitoring solution

• Use your customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution


Required Qualifications:

• Education - Bachelor of Science or Engineering (or equivalent work experience) and 8 years proven success overseeing the design, development, and implementation of software systems and applications.

• 5+ years of experience in Dynatrace, synthetic URL monitoring, installing agents, forwarders, APIs, performance monitoring tool alerts, dashboards and data trend analysis

• 3+ years experience leveraging Dynatrace SaaS, DQL, and Logs on Grail

• Experienced at developing Dynatrace dashboards for business processes, preferably leveraging Dynatrace Business Events

• Experienced in migrating from Dynatrace Managed to SaaS

• Experience with recommending baseline monitoring thresholds, recommending performance monitoring KPIs and SLAs

• Experience with gathering and organizing large amounts of data to use for instrumentation into an Enterprise monitoring solution

• Deep knowledge of relevant enterprise log analysis framework

• Experience with cloud monitoring in AWS or Azure

• Familiar with Jira, ServiceNow, or similar tools

• Excellent verbal and written communication

• Looks for opportunities to improve and automate

• Analytical and critical thinker


Desired Qualifications:

• Dynatrace certification

• Dynatrace SaaS in Azure

• Dynatrace Business Events

• Knowledge and experience with Dynatrace and ServiceNow integration

• Azure Cloud based tooling, scripting, and monitoring

• Familiar with automation, DevOps, CI/CD, & IaC tools and practices: Terraform, Jenkins, Git, Ansible, Integrating with APIs


Education Level: Bachelor's Degree


In Lieu of Education: In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.


The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.


Licenses/Certifications: ITIL Foundations v3 within 180 Days Pref

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