Help Desk Analyst

1 month ago


El Paso, United States HCLTech Full time

Job Title: Help Desk Analyst

Business Unit: Systems

Department: Help Desk

Reports To: Manager, Help Desk

Summary: Provides first level technical support to Telerx’s information technology functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

= Identifies, and resolves reported problems related, but not limited, to voice systems, data centers,

account administration, email, desktop, and applications issues with Helpdesk software.

= Maintains email, virus protection, network connectivity, wireless connectivity, application

installation, and performs all related upgrades;

= Provides workstation and server hardware and software technical support including peripherals

such as printers and handheld devices; assists with end user questions and problems.

= Provides access to shared file, print, and backup services.

= Supports internal evaluation of hardware/software needs, training/documentation of automated

processes and general computer support.

= Coordinates the installation, and upgrades of end user hardware and software.

= Monitors all aspects of the daily operation for data centers or similar operations. Assures

appropriate input and back-up procedures are followed. Updates procedures, corrects errors and

troubleshoots.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Job Specifications: To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.


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