Merchant Account Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

New York, United States Blackbridge Investment Group (BIG) Full time

About Us:

Blackbridge Investment Group is a leading provider of Merchant Cash Advances (MCAs), dedicated to empowering businesses with quick and convenient access to working capital. We pride ourselves on being a customer-centric organization, committed to helping businesses thrive. As part of our growth strategy, we are seeking a dynamic and customer-focused individual to join our team as a Merchant Account Manager.


Position Overview:

The Merchant Account Manager at Blackbridge Investment Group plays a pivotal role in building and maintaining strong relationships with our merchant clients. This position serves as the primary point of contact for merchants post-funding, ensuring a positive experience and facilitating ongoing communication. The Merchant Account Manager is responsible for proactively addressing merchant needs, identifying and resolving payment issues, and promoting renewals and refinancing opportunities.


Key Responsibilities:

  • Relationship Management:
  • Initiate and maintain regular communication with merchant clients to build rapport and trust.
  • Establish a strong post-funding relationship, ensuring that merchants view Blackbridge Investment Group as their trusted financial partner.
  • Act as the merchant's first point of contact for all non-underwriting related inquiries and concerns.
  • Proactive Outreach:
  • Reach out to merchants periodically to assess their financial needs and overall satisfaction with our services.
  • Address merchant inquiries promptly and professionally, providing solutions and guidance as needed.
  • Payment Issue Resolution:
  • Monitor merchant accounts for payment adherence and identify potential payment issues early.
  • Proactively work with merchants to rectify missed payments and create solutions to keep accounts in good standing.
  • Collaborate with the Collections team when necessary, serving as a bridge to prevent accounts from progressing to collections.
  • Renewals and Refinancing:
  • Identify opportunities for renewals or refinancing based on merchant eligibility.
  • Collect initial renewal information, such as updated bank statements and financial data, to facilitate pricing and underwriting processes.
  • Default Mitigation:
  • When merchants initially default, attempt to understand the reasons behind the default and work towards solutions to rectify the situation and get the merchant back on track.


Qualifications:

  • Bachelor's degree in Business Administration, Finance, or related field (preferred).
  • 0-3 years experience preferred.
  • Strong customer service and interpersonal skills.
  • Excellent communication and negotiation abilities.
  • Proven ability to build and maintain relationships.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Experience in financial services, account management, or customer success is a plus.

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