Field Service Coordinator

2 months ago

Houston, United States Gutor Full time

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A. to name a few.


Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.


Industry

Manufacturing Industrial UPS


We are looking for a Field Service Coordinator (f/m/d) in the USA to make an impact


Location

Houston, USA


What’s in it for me?

• Global family leave.

• Comprehensive medical insurance.

• Personal development opportunities.

• Interactive employee engagement activities.

• Be part of a growing company with an excellent industry reputation, a

recognized leader in a market where energy services are in demand.

• Positive corporate culture and strong teamwork.


Your responsibilities:


The Gutor Field Service Engineer Coordinator is responsible for the coordination of Field Service Engineers to meet internal and external customer needs.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Plan the Field Service Engineers (FSE) according to their experience and customer requirements.
  • Proactively provide all info necessary for the planned intervention to the FSE.
  • Work with global security services before deputing an FSE according to different country zones HSE requirement.
  • Assist the FSE when necessary, with travel arrangements required for each job (flights, hotels, visas, authorizations…).
  • Maintain the database of the FSE team to organize training & renewal of qualifying certificates/courses.
  • Maintain daily planning and forecast tools for monthly reports.
  • Update, monitor, and manage the monthly utilization of FSEs.
  • Track and ensure timely submission of field service reports, and expense reports, from the FSE team.
  • Review the reports for each intervention, prepare and submit invoicing dossier on time to the invoicing department.
  • Follow-up with the FSE team on a regular basis for any pending field service reports.
  • Define the next actions for incomplete interventions with the required stakeholders (Tech Support, Manager, Sales…)
  • Follow-up with customers to schedule open service orders.
  • Collaborate daily with Service Sales Representatives (SSR) and other departments of Gutor.
  • Serve as back-to-back with the other AM coordinator(s).


SECONDARY DUTIES AND RESPONSIBILITIES

  • Sales support and coordination with Tech Support.
  • Manage and maintain Gutor compliance status for ISN, ComplyWorks, and other HSE compliances all the time.
  • Manage logistics and shipping parts from Local emergency stock to FSE and customer sites.
  • Manage logistics and transportation of tools as required at the site.



KNOWLEDGE AND SKILLS – REQUIRED

  • Bachelor’s Degree in business administration, management, or equivalent.
  • 4 -5 years of related experience.
  • Fluent in verbal and written English & Spanish.
  • Excellent organization skills, and ability to perform effectively in both structured and autonomous environments.
  • Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint).
  • Efficient time management (ability to manage the assigned volume of work).
  • Excellent communication and collaboration skills.
  • Customer and solutions-oriented – remain responsive and professional at all times.
  • Willingness to network with key stakeholders to find solutions to complex and nuanced problems.
  • Enthusiastic about customer service.
  • Ability to perform under pressure from customers, colleagues, and management.


KNOWLEDGE AND SKILLS – DESIRED BUT NOT ESSENTIAL

  • Good written & verbal communication skills in Portuguese.
  • Customer service, revenue target achievement, territory management, confidence, field service knowledge, and presentation skills.


PERSONAL ATTRIBUTES

  • Excellent interpersonal skills.
  • Positive demeanor with internal and external customers.
  • Motivated by challenging situations.
  • Intercultural competency.
  • Flexible to work & travel (5-10% max of travel).

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