Global Technical Services Manager

1 month ago

Beloit, United States Kerry Full time

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.


What will you do?

  • The (Sr.) Manager of Pharma Global Technical Services (GTS) leads, develops, and supports a team of technical specialists and scientists to provide exceptional support for our pharmaceutical product portfolio.
  • Reporting to the RD&A Director, this role is responsible for building and managing the GTS team and collaborating with cross-functional teams, ensuring timely and successful solution to internal and external customer technical queries.
  • She/he prioritizes activities in a fluid environment, ensuring that appropriate resources are allocated to the most important projects, assisting our global business team to drive sales and capture new opportunities.
  • This role requires a combination of technical expertise, leadership, and customer-focused service.


What will you need to be successful?

• BS, MS or PhD in Biology, Chemistry, Pharmacy, Engineering or related field required.

• 5+ years of relevant experience in technical service or support in the Pharmaceutical and/or Biopharmaceutical industry with at least 3 years of supervisory experience.

• Proven track record managing customer relationships and driving technical service excellence.

• Strong understanding of pharmaceutical products and end-uses. Knowledge of unit operations and practices relevant to pharmaceutical customers and cGMP processes.

• Demonstrated problem-solving skills, and strong interpersonal, communication and leadership skills.

• Experience working in an SAP environment is desirable.

• Travel: up to 30% may be required (domestic and global).


Compensation Data

The typical hiring range for this role is $105,129 to $159,134 annually and is based on several factors including but not limited to education, work experience, certifications, location, etc. In addition to your pay, Kerry offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and retirement contribution (all benefits and incentives are subject to eligibility requirements).

​Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at: Know Your Rights: Workplace Discrimination is Illegal (dol.gov).

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

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