Technical Account Representative

1 month ago

Cleveland, United States Hunter International Recruiting Full time

Technical Account Representative will work closely with sales leaders to maintain and extend existing accounts (customers), develop new accounts, and provide technical support and guidance when needed. They will serve a key role in account management, transactional customer relationship management, and the technical capability of product offerings.


Technical Account Representative Responsibilities:

  • Technical Account Representative will play a crucial role in driving sales, building and maintaining customer relationships, and providing technical expertise to support the sales process. These responsibilities will include, but are not limited to:
  • Account Management:
  • Responsible for managing key customer accounts. This includes understanding customer needs, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction.
  • Develop long-term relationships with clients by managing their needs and identifying which products they might benefit from.
  • Using historic sales and market information to identify new and enhance existing business opportunities.
  • Maintain frequent contact with customers to understand their needs and communicate those needs to the organization.
  • Transactional Customer Relationship Management:
  • Provide top-notch customer service and education regarding the company's product offerings. They highlight the benefits and advantages of the products to grow sales and ensure customer satisfaction.
  • Use consultative selling techniques and industry expertise to guide customers through the sales process
  • Advocate for the customer with internal constituents to facilitate exceptional customer experiences.
  • Depending on business needs, may be required to make outbound calls to current or former customers for the purpose of developing and advancing the business relationship.
  • Perform administrative and support duties such as accurate completion of customer correspondence and quotations requests in order to promote the best possible level of service.
  • Technical Capability of Product Offerings:
  • Developing and leveraging product expertise to facilitate strong customer relationships.
  • Using a deep understanding of the technical aspects of the products offered by the company, explain how the products work, their unique selling points, and how they will benefit the customer.
  • Work with product development teams to provide feedback on how products are being used by customers and what improvements could be made.
  • Provide technical solutions, support, and training to customers, ensuring they have a clear understanding of the product's capabilities
  • Collaboration:
  • Work closely with the sales team, including sales managers and representatives, to evaluate and respond to customer inquiries, bids, and requests for proposals.
  • Collaborate with cross-functional teams, such as product development and technical support, to ensure customer requirements are met and to drive sales and customer satisfaction
  • Working with other business services support groups to create an exceptional customer experience, including IT, marketing, scheduling, production, shipping, inventory, and finance.
  • Managing the sales cycle in coordination with the sales representative/sales leader.
  • Coaching and supporting junior members of the Customer Operations team, including providing transactional feedback when necessary.
  • Work with members internally on market focus and strategies, pricing recommendations, and staying updated on both competitor and industry trends
  • After-Sales Support:
  • Once a sale has been made, they will provide technical help and support to the client as needed.
  • May assist with product training and address any technical issues or questions that arise. This ongoing support helps to build customer trust and loyalty
  • Providing professional after-sales support to enhance the customer experience.
  • Responding to complaints and resolving issues quickly and completely to ensure maximum customer satisfaction and the preservation of the company’s reputation.
  • Participating in negotiations and maintaining records of sales and customer-specific data.


Technical Account Representative Requirements:

  • A completed associate’s or bachelor's degree in business or a related discipline is required
  • 3-5+ years of customer service experience working in a technical environment or with a technical sales/support background.
  • Experience in a manufacturing environment is a plus.
  • Experience working with ERP and CRM systems (NetSuite and Salesforce experience is a plus).
  • Working knowledge of shipping methods and terms.
  • Proficiency with Microsoft Office Products.
  • Ability to work with energy, assertiveness, and professionalism.
  • Excellent oral and written communication skills.

Competencies:

  • Customer focus
  • Flexibility
  • Independent decision-making
  • Ability to work successfully with cross-functional team members
  • Proven experience as an Account Executive, or in other sales/customer service role
  • Knowledge of market research, sales, and negotiating principles
  • Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus
  • Strong and proven ability to build relationships
  • Organizational and time-management skills
  • Business acumen
  • Enthusiasm and passion

  • Senior Technical Manager

    16 hours ago

    Cleveland, United States PEAK Technical Full time

    P-DPD-001 Position/Title: Technical Engineering Director  Location: Cleveland, OH Additional Locations Considered: Toledo, OH Work Schedule: Standard Hours, Onsite, Full-Time Hybrid/Remote Options: Hybrid Relocation Assistance: Yes Citizenship Requirements: US Citizen, Green Card Holder, Permanent Resident Our client, awarded as one of the TOP...

  • Accounts Representative

    4 weeks ago

    Cleveland, United States Kaufman Container Full time

    Job DescriptionJob DescriptionAccounts RepresentativeReports to Sales ManagerJob Description Maintain and develop relationships with current and new customers/prospects. Grow and maintain existing business opportunities. Seek new opportunities within and outside current account base to grow sales and gross profit for the company. Maintain constant contact...

  • Director, Technical Accounting

    2 days ago

    Cleveland, United States Ringside Talent Acquisition Partners Full time

    We are looking for a Director of Technical Accounting to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below. Responsibilities Develop and implement technical accounting policies and procedures in accordance with US GAAP and SEC requirements Research and analyze complex accounting issues and provide...

  • Senior Technical Manager

    2 weeks ago

    Cleveland, United States PEAK Technical Staffing USA Full time

    P-DPD-001Position/Title: Technical Engineering Director Location: Cleveland, OHAdditional Locations Considered: Toledo, OHWork Schedule: Standard Hours, Onsite, Full-TimeHybrid/Remote Options: HybridRelocation Assistance: YesCitizenship Requirements: US Citizen, Green Card Holder, Permanent ResidentOur client, awarded as one of the TOP WORKPLACES, founded in...

  • Account Representative Entry Level

    2 weeks ago

    Cleveland, United States Total Quality Logistics Full time

    About the role: As an Account Representative for TQL, you will be responsible for supporting and working with an established Sales Team to drive revenue. You will start your career in an accelerated training program to learn the industry and TQL's culture. Once training is complete, you will become the dedicated Account Representative focused on identifying...

  • Technical Specialist

    4 weeks ago

    Cleveland, United States CSA Group Full time

    Statut d'emploi: Permanent Type d'heures: À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première...

  • Outside Sales Representative

    1 month ago

    Cleveland, United States Ohio Business Machines Full time

    Ohio Business Machines is a premier vendor of SHARP and RICOH Multifunction Digital Copier Systems, Document Management Software Solutions, VOIP Phone Systems, Managed Print Services, Managed Network Services, Canon Wide Format Printers, and FP Mailing Systems committed to providing customers with excellent products and services. As an OBM Sales...

  • Account Executive

    1 week ago

    Cleveland, United States CornerStone Staffing Full time

    Job DescriptionJob DescriptionCornerStone Professional Placement is currently seeking an Account Executive (Outside Sales Representative) for a well-regarded client based in Cleveland, OH. In this position, the Account Executive (Outside Sales Representative) will be responsible to acquire new clients by initiating contact with potential prospects and...

  • Sales Account Executive

    6 days ago

    Cleveland, United States CornerStone Staffing Full time

    CornerStone Professional Placement is currently seeking an Account Executive (Outside Sales Representative) for a well-regarded client based in Milwaukee, WI. In this position, the Account Executive (Outside Sales Representative) will be responsible to acquire new clients by initiating contact with potential prospects and guiding them through the entire...

  • Sales Account Executive

    5 days ago

    Cleveland, United States CornerStone Staffing Full time

    CornerStone Professional Placement is currently seeking an Account Executive (Outside Sales Representative) for a well-regarded client based in Milwaukee, WI. In this position, the Account Executive (Outside Sales Representative) will be responsible to acquire new clients by initiating contact with potential prospects and guiding them through the entire...

  • Manufacturing Sales Representative

    2 days ago

    Cleveland, United States Hiresigma Full time

    Job DescriptionJob DescriptionPosition: Manufacturing Sales RepresentativeLocation: Cleveland, Ohio Duration: Full time Must-Haves:Four plus years as an Outside Sales RepresentativeIndustrial or Manufacturing experience Strong sales history of over $1mm in outside salesUnderstanding of power generators, diesel engines, electrical distribution...

  • Technical Manager

    7 days ago

    Cleveland, United States VaproShield LLC Full time

    About Us: VaproShield designs and manufactures high-performance, vapor permeable water resistive barriers (WRB), vapor barriers, vapor retarders, and air barrier (AB) systems, offering a complete approach to protect the roof building envelope. Leveraging decades of expertise and embracing new talent, VaproShield has expanded into the roofing sector with our...

  • Oracle Technical Analyst

    23 hours ago

    Cleveland, United States Diverse Lynx Full time

    Job Title: Oracle Technical Analyst -Finance Location: Cleveland, OH Duration: Full-time only Description In-depth Hands on experience and process knowledge in Oracle Financial Modules mainly General Ledger, Accounts Payable, Accounts Receivable, Purchasing Inventory, Fixed Asset Data Conversion, Upgrades and implementation of Business application using...

  • Customer Service Representative

    1 day ago

    Cleveland, United States Marvin Full time

    ** Customer Service Representative** **Job Category****:** Retail **Requisition Number****:** CUSTO003530 Showing 1 location **Job Details** **Description** Infinity from Marvin is a progressive company bringing a new generation of exceptional products to homeowners in need of window and door replacement. From product design to providing replacement...

  • Customer Service Representative

    2 days ago

    Cleveland, United States Motion & Control Enterprises Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYCustomer Service Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders...

  • Customer Service Representative

    2 days ago

    Cleveland, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for assisting...

  • Customer Service Representative

    2 days ago

    Cleveland, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for assisting...

  • Customer Service Representative

    2 days ago

    Cleveland, United States Universal Energy Solutions Full time

    Job DescriptionJob DescriptionUniversal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You...

  • Customer Service Representative

    2 days ago

    Cleveland, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for assisting...

  • accounting technician

    1 month ago

    Cleveland, Ohio, United States Department Of Defense Full time

    Summary Open to United States CitizensPosition Location: Cleveland, OhioPay for first time hires to the Federal Government will typically be set at step 1 salary for their respective grade level.This announcement will be used to fill positions at entry grade level of GS-05 with promotion potential at the GS-06, or at the Full Performance Level GS-06. To...