Customer Service Representative

2 weeks ago


Cleveland, United States Universal Energy Solutions Full time
Universal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service.

At Universal Energy Solutions, we pride ourselves on delivering top-notch customer service. As a Customer Service Representative, you will have the opportunity to work closely with our customers and provide them with the support they need. Through your interactions, you will help build strong relationships and ensure their energy needs are met efficiently and effectively.

Responsibilities

  • Provide exceptional customer service by promptly and courteously responding to customer inquiries and concerns
  • Assist customers with account inquiries, billing issues, and product information
  • Resolve customer complaints and issues in a professional and timely manner
  • Process orders, returns, and exchanges accurately and efficiently
  • Maintain accurate and detailed customer records and interactions
  • Collaborate with colleagues to ensure prompt and effective resolution of customer issues
  • Stay up-to-date on product knowledge and industry trends to better serve customers
  • Adhere to company policies and procedures at all times

Requirements

  • Prior customer service experience, preferably in a call center or similar environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and the ability to think on your feet
  • Ability to handle difficult or irate customers with professionalism and empathy
  • Proficiency in using customer service software and MS Office applications
  • Knowledge of the energy industry is a plus
  • Ability to multitask and work in a fast-paced environment
  • Willingness to work flexible hours, including evenings and weekends
  • High school diploma or equivalent


  • Cleveland, United States Trillium Staffing Full time

    Trillium is Now Hiring a Customer Service Representative in Cleveland! This is an exciting opportunity to join an established and reputable business services company in Cleveland as an experienced Customer Service Representative! As a Customer Service Representative, you will be answering incoming and outgoing phone call, responding via email to clients and...


  • Cleveland, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for assisting...


  • Cleveland, United States Universal Energy Solutions Full time

    Job DescriptionJob DescriptionUniversal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You...


  • Cleveland, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for assisting...


  • Cleveland, United States Marvin Full time

    ** Customer Service Representative** **Job Category****:** Retail **Requisition Number****:** CUSTO003530 Showing 1 location **Job Details** **Description** Infinity from Marvin is a progressive company bringing a new generation of exceptional products to homeowners in need of window and door replacement. From product design to providing replacement...


  • Cleveland, United States D & S CUSTOM VAN, INC. Full time

    Customer Service Representative **Customer Service Representative** **Location** Mentor, Ohio **Description** The Customer Service Representative (CSR) is vital to the flow of information within each of our collision centers. This position is responsible for handling incoming phone calls, greeting customers, and assisting the collision center staff with...


  • Cleveland, United States Classic Collision Inc Full time

    Customer Service Representative Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty.Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into...


  • Cleveland, United States Perfect Placement Group, LLC Full time

    Customer Service Representative (CSR)SalesLocation: Cleveland, OHSummary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Compensation: This is a non-exempt, hourly role. Hourly rates start at $18+, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires...


  • Cleveland, United States Perfect Placement Group, LLC Full time

    Customer Service Representative (CSR)SalesLocation: Cleveland, OHSummary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Compensation: This is a non-exempt, hourly role. Hourly rates start at $18+, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires...


  • Cleveland, United States Perfect Placement Group, LLC Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)SalesLocation: Cleveland, OH Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. Compensation: This is a non-exempt, hourly role. Hourly rates start at $18+, plus Over Time (paid at 1.5x), plus...


  • Cleveland, United States The Waterworks Full time

    Do you have Mad Customer Service Skills? The Plumbing Source is looking for a top notch Customer Service Representative to keep our Plumbing technicians rolling and our customers happy! This is a great place to learn and grow. We are looking for a Customer Service Representative who takes the initiative, is flexible and collaborative, and who creatively...


  • Cleveland, United States Elite Vision Solutions Full time

    Job DescriptionJob DescriptionElite Vision Solutions is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service...


  • Cleveland, United States AmTrust Financial Full time

    Make your passion your career. Are you intrigued by exploring the ways that insurance can help business' flourish? As a Customer Service Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You wil Customer Service Representative, Customer Service, Representative, Retail


  • Cleveland, United States The Waterworks Full time

    Job DescriptionJob DescriptionDescription:Do you have Mad Customer Service Skills? The Plumbing Source is looking for a top notch Customer Service Representative to keep our Plumbing technicians rolling and our customers happy! This is a great place to learn and grow. We are looking for a Customer Service Representative who takes the initiative, is flexible...


  • Cleveland, United States The Cleveland Orchestra Full time

    **Position:** Customer Service Representative **Location:** Cleveland, OH **Job Id:** 206 **# of Openings:** 1 The Cleveland Orchestra is seeking a full-time **Customer Service Representative** who will be a highly visible, guest-facing member of the team, responsible for ensuring that guests receive welcoming, personalized and knowledgeable assistance that...

  • Customer Service

    4 days ago


    Cleveland, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Pepper Pike location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...


  • Cleveland, United States Motion & Control Enterprises Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYCustomer Service Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders...


  • Cleveland, United States SkySource Solutions Full time

    Job DescriptionJob DescriptionWe are seeking 12 tech savvy Customer Service Representative to join our growing and enterprise team! You will be responsible for helping customers by providing support and service information and resolving customer issues regarding questions about their contract. Our Inbound Customer Service Representatives work in multiple...


  • Cleveland, United States Sun Technologies Full time

    Job Title : Customer Service Representative Required Skills : Typing: 35-40WPM and 2-3 years? experience with all Microsoft Office suite i.e. Excel, word, Power point etc. Location : Cleveland,Ohio **Job Description** * Handling patients, referral sources, and administrative department inquires. * Communicating with insurance companies and/or prior...


  • Cleveland, United States Smart Solutions Inc Full time

    Description Our client has an immediate need for an Event Customer Service Representative and play a vital role in ensuring exceptional customer experiences during events. This position offers an exciting opportunity to engage with attendees and uphold our commitment to outstanding service. Responsibilities: Greet and assist attendees, providing information...