Customer Service Representative

2 weeks ago

Cleveland, United States Motion & Control Enterprises Full time
Job DescriptionJob Description

POSITION SUMMARY

Customer Service Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.

ESSENTIAL DUTIES

  • Manage multiple customer accounts to achieve growth and margin objectives
  • Create and follow up on quotes
  • Accurately process customer transactions such as orders, quotes, or returns
  • Grow existing accounts via upselling
  • Determine customer requirements and expectations; recommend specific products and solutions
  • Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
  • Recommend alternative products based on cost, availability, or specifications
  • Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently to address issues
  • Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders
  • Present price, credit, and terms in accordance with standard procedures and customer profiles
  • Provide accurate information regarding availability of in-stock items
  • Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
  • Pull and stage inventory for service orders
  • Perform other related duties as assigned

REQUIRED SKILLS/ABILITIES

  • Commitment to providing exceptional customer service
  • Excellent written and verbal communication and presentation skills
  • Strong time management skills
  • Persuasive and goal oriented
  • Possesses an energetic, outgoing, and friendly demeanor
  • Able to multitask, prioritize, and manage time effectively
  • Experience in service coordination of technicians preferred
    • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
    • Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite

WHAT WE OFFER

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

  • Medical, dental, and vision coverage
  • Company paid life and AD&D coverage
  • Company paid short- and long-term disability coverage
  • Voluntary benefit products
  • 401(k) retirement savings plan with a generous company match
  • Generous PTO allowances and paid holidays
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
  • Parental Leave

For all Recruiting inquiries, please email recruiting@mceautomation.com



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