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System Analyst
1 month ago
Business Systems Analyst - Onsite- Louisville, KY (onsite)
Facilitate consistent, efficient, and effective communication between external customers and internal ETC project team in the Costa Mesa, CA office. Work with development team and quality assurance team supporting all phases of the software
development and delivery.
Essential Duties and Responsibilities:
- Work to become a Subject Matter Expert on the tolling industry and on the ETC system functionality
- Analyze and track statement of work / contract items through the life of the project
- Participate in and document internal and customer kickoff meetings and requirement workshops
- Work directly with external customers and internal team members to negotiate and translate scope of work items into workflow diagrams, system requirements, operational requirements and use cases
- Facilitate process and technology discussions and action planning across functional groups
- Reconcile conflicting information, identify potential risks, and accomplish requirements approval through excellent interpersonal skills
- Update requirements documents with proper versioning throughout the project cycle
- Work to the project plan for all deliverables including daily time tracking to project codes
- Participate in project status meetings to ensure coordination and to raise issues/concerns/risks
- Continually adjust individual priorities as team and project priorities change
Required Experience:
Qualifications/Requirements:
- Must have excellent analytical and communication skills including asking good questions, listening to the answers, and restating the content accurately, completely
- Must be able to translate abstract or high-level information into useful/actionable written documentation
- Must be able to work collaboratively and take direction from multiple inputs
- Must be able to accept and manage changing priorities and address issues quickly and professionally
- Demonstrated experience coordinating or supporting complex and/or large software projects is preferred
- Experience working with external clients is highly valued
- Must have a working knowledge of waterfall, agile and/or hybrid software development methodologies
- Must have very strong skills with Microsoft Office applications including Outlook, Teams, Word, Excel, and Visio.
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