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System Administrator

2 months ago

Palm Springs, United States Gravity IT Resources Full time

Job Title: Systems Administrator

Location: Palm Springs, CA (Hybrid On-site)

Job Type: Direct Hire


The position is primarily responsible for managing, automating and optimizing the care and support of servers, core application infrastructure, workstations and/or mobile devices with a major healthcare system. This position will work in data center support.

  • Reports to the Manager, Enterprise Infrastructure, or Manager, Desktop and Mobility Support and Director, Technical Support, Information Systems


Qualifications:

  • Bachelor's Degree in IT or Computer Science or equivalent work experience
  • Required: Security+, or must complete Security+ (or comparable course) within one year of hire
  • Preferred: MCITP, MCTS, A+, Network+
  • Epic technical certifications required for some positions


Experience:

  • Required: 3+ years as a System Administrator in an Enterprise environment, or equivalent environment and role
  • Preferred: Experience supporting a healthcare enterprise environment or healthcare data center


Essential Responsibilities

  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Provides support for all servers, workstations, mobile devices and other IT infrastructure.
  • Communicates regularly with internal applications and operational staff, as appropriate, in order to ensure the system integrity, security and availability
  • Checks ticket management and project work queues daily. Updates work orders, trouble tickets and project tasks on a weekly basis until tasks are complete.
  • Automates as many IT processes as possible to reduce delivery time of IT services.(pc refresh, server provisioning, VM builds, server de-provisioning, etc.)
  • Reviews, analyzes, and evaluates information technology systems operations and their effectiveness. Suggests plans for improvement or automation when appropriate.
  • Develops comprehensive test plans to validate scripts, pushes and other changes.
  • Supports the IT System Analysts during and post implementation of all IT systems.
  • Uses extensive experience to quickly evaluate and resolve complex technical issues while following industry standards and best practices.
  • Participates on committees and in meetings where issues involving security and systems are discussed.
  • Effectively communicates with IS staff members, vendors and users, and facilitates communication between these groups to identify system needs, modifications, and/or issues. Works with these groups to reach resolution of issues, define necessary modifications and develop solutions.
  • Demonstrates excellent time and project management skills as well as organizational and personal skills to work with a variety of people.
  • Advises Director or Manager of any issues that could relate to poor customer satisfaction, breaches in security and/or operational risks.
  • Works as team member and independently with minimal supervision.
  • Participate in an on-call rotation.
  • Has a friendly and proactive attitude to helping others in the IT and other departments.
  • Performs other duties as assigned.