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RAC Customer solutions specialist

3 months ago

Arlington, Virginia, United States Truist Inc Full time
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page.

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Need Help? )If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility )(accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

RegularLanguage Fluency:
English (Required)

Work Shift:1st shift (United States of America)

Please review the following job description:
Service delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines.

Provide the perfect client service to all customers by being transparent, positive, and treating customers the way we want to be be hybrid work schedule, requires current RAC collections experienceESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job.

Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.

Negotiate payment arrangements with customers to cure delinquency, evaluating ability and willingness to pay. Disclose all relevant account information to customers accurately, professionally, and in a positive manner.

Provide a high level of customer service to customers and Teammates in support of our Perfect Client Experience (PCE) initiatives.

Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.

Execute on the established call scripts documented in training, policies, procedures and guidelines.
Achieve acceptable call monitoring scores in each call category.

Provide customers with payment arrangement options as well as renewals, due date, and extensions that best assist the customer according to policy procedure, and guidelines.

Communicate regularly with the Collection Supervisor and Collection Team Leader pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.

Accurately process payments, transactions, and account adjustment forms.
Complete all required Computer Based Training (CBT) courses accurately and timely.
Other Critical Tasks and Duties assigned.

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent education and related training or experienceGood verbal and written communication skillsGood decision-making and problem-solving skillsGood time management/organizational skillsAbility to utilize Microsoft applications, including Outlook, Word, Excel, and PowerPointAbility to work in a team environmentAbility to work flexible schedule, including overtime as needed

Preferred Qualifications:
Previous customer service, collections, or sales experienceBilingualGeneral Description of Available Benefits for Eligible Employees of

Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truists generous benefit plans, please visit our Benefits site ).

Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

Truist is a Drug Free Workplace.
EEO is the Law )

Pay Transparency Nondiscrimination Provision )E-Verify (https:
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