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Parts Specialist

2 months ago

Arlington, Virginia, United States Integrity Staffing Solutions Full time
{"title": "Parts Specialist", "description": "Job Summary

We are seeking a highly organized and detail-oriented Parts Specialist to join our team at Integrity Staffing Solutions. As a key member of our customer service team, you will be responsible for positively interacting with customers, acquiring part numbers, and executing direct-ship orders. If you have a strong mechanical aptitude and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Interact with customers to understand their needs and provide solutions.
  • Acquire part numbers and source unknown part numbers through manuals and catalogs.
  • Assist customer requests, identify needs, and transact customer orders.
  • Execute direct-ship orders via purchase order system and workflow process.
  • Track shipments, follow up as needed, and notify customers of shipment status.
  • Respond to inquiries and resolve challenges with excellent customer satisfaction.
  • Maintain cleanliness, supply of stock, and operation of department equipment and tools.
  • Analyze orders and communicate challenges to prevent errors and maintain time management.
Requirements
  • High School Diploma required; associate degree preferred.
  • 2 years minimum experience in customer service environment.
  • Parts experience and mechanical aptitude preferred.
  • Must be highly organized and detail-oriented, preparing and maintaining accurate records.
  • Must be proficient in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
  • Must be able to read and write in English, perform basic math, and navigate manuals.
  • Must be able to comprehend complex, multi-step written and oral instructions.
  • Excellent communication and etiquette skills.
  • Maintain quality focus and integrity working with detailed confidential information/data.
  • Flexibility to work with diverse individuals and in a team environment.
  • Possess ability to identify challenges and resolve with positive results.
  • Quick learner and ability to accept and retain job-related training.
Work Environment

This is a fast-paced environment, working in a combination of office and warehouse settings. The ideal candidate must be able to lift up to 60 pounds.

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