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Customer Support Specialist I
2 months ago
Overview:
Join us at Airlines Reporting Corporation (ARC), a leader in travel intelligence, as we enhance the global air travel experience through innovative data solutions and services.
As a premier provider of comprehensive airline ticket data, ARC offers insights from over 15 billion passenger flights, enabling us to contribute significantly to the economy and improve lives worldwide.
We are currently seeking a Customer Support Specialist I - Product Assistance (CSS I) to become an integral part of our dedicated team.
Key Responsibilities:
- Deliver outstanding customer service in a professional and engaging manner to clients inquiring about ARC's products and services.
- Accurately assess customer needs and provide effective solutions while ensuring clear communication.
- Maintain high standards of service quality as per established monitoring guidelines.
- Achieve or surpass monthly Key Performance Indicators (KPIs).
- Efficiently manage multiple tasks, utilizing various computer applications while responding to customer inquiries via phone and email.
- Document all customer interactions in the call/problem tracking system (CRM) promptly and with attention to detail, showcasing strong writing skills.
- Resolve complex customer issues with professionalism and creativity.
- Contribute valuable insights and feedback during team meetings to enhance front-line operations.
Qualifications:
- High School Diploma is required; some college education is preferred.
- Previous experience in a call center environment is advantageous.
- Bi-lingual candidates are preferred.
- Proficiency in Microsoft Office and general computer skills is essential.
- Ability to type efficiently is necessary.
Compensation:
Yearly Salary details will be discussed during the interview process.
