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Sr. Manager, Client Support

3 months ago

Austin, Texas, United States LINQ Services Full time
Who We Are:
We are a national, innovative software company focused on K12 education administration. Our products excel by addressing all aspects of K12 school operations, including financial and school nutrition management. Our team is talented, loyal, and dedicated, offering a fantastic career opportunity.

About the Company:
LINQ is on a mission to empower central office heroes in strengthening K-12 districts and schools. With a suite of administrative, financial, and nutritional solutions, LINQ enhances efficiency, optimizes performance, and ensures compliance at state, district, and school levels, benefiting staff, students, and communities.

LINQ's Values:
- Count on us: We are reliable for our partners and each other
- Class of our own: We hold ourselves to a high standard of excellence
- Fair and Square: Integrity and mutual respect are fundamental
- Nourish Connection: We foster teamwork and trust
- Educated Advancement: Deep knowledge propels our growth

About The Role:
  • This position entails leading a customer support team for LINQ's ERP product solutions, reporting to the Director Client Support.
  • The ideal candidate should focus on continuous improvement for themselves, the team, and the customer experience.
What You'll Be Doing:
  • Drive the success of a top-tier customer support team by using data insights, leadership experience, and observational skills to meet client needs and organizational standards.
  • Develop, monitor, and coach to achieve or surpass company objectives and departmental goals.
  • Cultivate a culture of elite performance based on accountability, transparency, and collaboration.

Invest in and coach team members for their performance and career growth.


  • Ensure the team is equipped with necessary information, tools, and training for goal achievement.
  • Maintain professional interactions with clients and team members and assist in managing strategic solution rollouts.
  • Provide guidance on product issues and contribute to enhancing procedures and documentation.
  • Keep updated on product knowledge and support resolutions for team members.
  • Contribute to writing and updating knowledge articles for internal and client use.
  • Potential travel required for client training.
The Tech:
  • Salesforce
  • Microsoft Suite
  • DialPad
  • Playvoxx
  • Fellow
  • Wrike
  • Azure
Total Rewards:
- Remote and office working options in Wilmington, Irvine, and Austin
- Competitive 401k plan with employer matching
- Bonus or Commission plans
- Flexible Paid Time Off and Parental Leave Policies
- Health and wellness benefits, including gym reimbursement
- Professional development opportunities

Equal Employment Opportunity/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer, fostering fairness, respect, and inclusion. Qualified applicants will be considered based on merit without discrimination.

If you require accommodation due to disability during the application process, please contact the designated email address. This email is only for accessibility requests.

Please refrain from using this email for application status inquiries or non-related issues.