Client Support Specialist
1 week ago
We are seeking a highly skilled Client Support Specialist to join our dynamic team at Meltwater. As a key member of our Premium Support portfolio, you will play a critical role in ensuring customer satisfaction and driving business growth.
Key Responsibilities- Manage a portfolio of Enterprise Premium Support clients, providing proactive and reactive support to meet their needs.
- Collaborate with the Program Manager and Sales team to ensure customer requirements are fulfilled and exceeded.
- Develop and implement effective solutions to address complex client challenges, leveraging technology and best practices.
- Monitor Enterprise support consumption and provide insights to the account Customer Success Manager and Program Manager.
- Work closely with the Program Manager to enhance our enterprise support offerings and drive operational efficiency.
- Bachelor's degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry.
- Proficiency in at least one major business domain area, such as Retail, Consumer Goods, Government, Communications, Media, Tech, Health, Life Sciences, Financial, or Agency.
- Strong analytical skills, enabling effective problem-solving in business contexts.
- Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally.
- Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset.
- Experience with large-scale enterprise implementations, understanding associated challenges and requirements.
- Proficient in Boolean logic and data structuring methodologies.
- Excellent written and verbal communication skills in English.
- Willingness to work in a hybrid environment, with a requirement to be in the office 3 days a week.
- Comprehensive paid time off, allowing for an enhanced work-life balance.
- Excellent medical, dental, and vision options.
- 401(k) matching, life insurance, commuter benefits, and parental leave plans.
- Complimentary CalmApp subscription for you and your loved ones, promoting mental wellness.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
- Hourly Rate of $29.33-$33.65 USD per year.
- Total compensation range for this position: $61,000 - $70,000 USD per year.
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