Client Support Specialist

4 weeks ago

Austin, Texas, United States Enverus Full time
Why This Role Matters

Enverus stands at the forefront of the energy SaaS industry, providing advanced analytical insights and predictive analytics that empower our clients to enhance profitability.

Our cutting-edge technologies facilitate production and investment strategies, optimize practices for energy and commodity trading, and minimize expenses through automated solutions across essential business operations.

As a strategic ally to over 6,000 clients across 50 nations, we are in search of a Customer Support Contractor to become a vital part of our Membership Development team.

This position presents a unique opportunity to contribute to a swiftly expanding organization that delivers top-tier solutions within one of the most dynamic sectors globally.

Position Overview
This is a contract role for six months, focusing on addressing fundamental client inquiries related to our product offerings. You will escalate issues or opportunities as necessary. This role is fully remote.

Key Responsibilities

  • Respond to incoming calls, voicemails, and emails directed to the EnergyLink support team.
  • Ensure all communications are handled accurately, promptly, and courteously.
  • Adhere to established internal protocols.
  • Facilitate user contact information for follow-up by other team members.
  • Maintain composure and professionalism in all interactions.
  • Guide clients through the application process over the phone.
  • Thoroughly understand client needs before proposing solutions.
  • Troubleshoot basic client issues effectively.
  • Take initiative and responsibility in resolving client concerns.
  • Engage in cross-training to enhance skills, broaden knowledge, and elevate the customer experience.

Ideal Candidate Profile
The ideal candidate possesses a solid theoretical understanding of the role, typically gained through higher education. While complex tasks will be closely supervised, routine responsibilities will require a degree of independence. Challenges may arise, but they are generally manageable.

Qualifications

  • Bachelor's Degree or equivalent education and experience.
  • 2-5 years of relevant experience in revenue accounting, land management, or customer service.
  • Proficient in Microsoft Office Suite and various oil and gas software applications.

Physical Requirements
Ability to remain seated for extended periods, perform repetitive tasks on a computer, and utilize standard office equipment. Must be able to lift up to 35 pounds safely using proper techniques. Effective communication skills are essential. Regular attendance is expected, and the ability to work in an office environment is required.

Travel Requirements
Minimal travel may be necessary based on company needs.

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Domino's Pizza LLC Full time

    Join Our Team as a Client Support SpecialistAt Domino's Pizza LLC, we are on the lookout for dedicated Client Support Specialists who possess exceptional interpersonal skills and a vibrant personality. As our business continues to expand rapidly, we offer numerous opportunities for career advancement.Key Responsibilities:Provide outstanding support to our...

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Bloomppl Full time

    Client Support SpecialistBloomppl is seeking a dedicated Client Support Specialist to enhance our vibrant team. The chosen individual will be instrumental in providing assistance to clients regarding inquiries about our offerings and addressing any technical challenges they may encounter.Key Responsibilities:Efficiently handle client inquiries and...

  • Client Support Specialist

    6 days ago

    Austin, Texas, United States IBT Apps Full time

    Job Title: Client Support SpecialistIBT Apps is a financial services software company that supports community banks and credit unions across the United States. We are seeking a skilled Client Support Specialist to join our team as a software specialist for our i2Suite (Reporting & General Ledger) Platform and i2OLB (Online Banking) Platform.Key...

  • Client Support Specialist

    3 weeks ago

    Austin, Texas, United States IBT Apps Full time

    **Job Summary**We are seeking a highly skilled and experienced Client Support Specialist to join our team at IBT Apps. As a Client Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their i2Suite and i2OLB platforms are running smoothly and efficiently.**Key Responsibilities**• Manage client...

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Advantest America Full time

    Advantest America, Inc. Client Support Specialist Job DescriptionOverviewJoin a vibrant and collaborative team at Advantest America, Inc. as a Client Support Specialist. We are looking for an individual who demonstrates exceptional problem-solving abilities and is committed to delivering outstanding assistance to clients throughout the Americas.Ideal...

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States ABC Home & Commercial Services Full time

    Position: Client Support Specialist at ABC Home & Commercial ServicesABC Home & Commercial Services is seeking a meticulous individual to become part of their team as a Client Support Specialist. This position entails managing a range of service inquiries across various sectors including Pest Management, Lawn Care, and Home Renovation.Employment Type:...

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Inkspirenize Full time

    Job Title: Client Support Specialist Location: Remote Department: Customer Support Reports to: Customer Support Supervisor Job Type: Full-time Job Overview: We are looking for a committed and approachable Client Support Specialist to become a part of our team. The perfect candidate will be enthusiastic, patient, and genuinely interested in assisting clients....

  • Client Support Specialist

    3 weeks ago

    Austin, Texas, United States Swipejobs Full time

    Position OverviewJoin Our Team as a Client Support SpecialistRole Summary:We are actively seeking a Client Support Specialist to join our dynamic team. In this role, you will assist clients with inquiries regarding our products and services. Your goal will be to deliver exceptional support through various communication channels including phone, email, and...

  • Client Support Specialist

    1 day ago

    Austin, Texas, United States LifeWorks Austin Full time

    Job Title: Client Support SpecialistLifeWorks Austin is seeking a highly skilled and dedicated Client Support Specialist to join our team. As a key member of our support services team, you will play a vital role in providing exceptional support to our clients and staff.Job Summary:The Client Support Specialist will work closely with the Chief Program Officer...

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Insight Global Full time

    Job OverviewPosition: Client Support SpecialistLocation: On SiteCompensation: $18-20 Hourly Based On ExperienceWe are seeking to fill this position promptly.Full Time Shifts:Monday-Friday: 9am-6pmSaturday: 11am-6pmEssential Qualifications:Self-reliant – Capable of managing opening and closing independentlyProficient in basic computer operations for...

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Bloomppl Full time

    Client Support Specialist RoleAbout BloompplAt Bloomppl, we are committed to delivering outstanding client support and ensuring that our customers' needs are met with excellence. Our team is enthusiastic about mentoring and nurturing our staff, providing access to educational resources and pathways for professional advancement.Key Responsibilities:Provide...

  • Client Support Specialist

    3 weeks ago

    Austin, Texas, United States Whitehat Virtual Technologies Full time

    Job OverviewSalary: The Client Support Specialist plays a crucial role within the Service Desk Team, delivering exceptional support services to our clientele. This position is primarily client-facing, utilizing phone, email, and remote assistance tools, necessitating superior communication and customer service skills. The Technical Specialist is responsible...

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Cold Is On The Right Plumbing LLC Full time

    Position Overview:Cold Is On The Right Plumbing LLC is on the lookout for a dedicated Client Support Specialist to enhance our customer relations. If you have a strong commitment to delivering exceptional service, this role could be a great fit for you.Key Responsibilities:Engage with clients through various communication channels while maintaining a...

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Openwork, LLC Full time

    Job OverviewWe are seeking a dedicated Client Support Specialist to join our team. In this dynamic position, you will engage in various administrative tasks, assist clients with their inquiries, manage phone communications, and handle email correspondence.Key Responsibilities:Manage incoming phone callsAddress client emailsPerform additional administrative...

  • Client Support Specialist

    1 day ago

    Austin, Texas, United States Overhaul LLC Full time

    Job Title: Client Support SpecialistOverhaul LLC is seeking a highly skilled Client Support Specialist to join their C3 Monitoring and 24/7 Customer Support Team as a Watch Officer. The ideal candidate will have excellent communication skills, a positive attitude, and a genuine commitment to providing excellent customer experiences.Key...

  • Client Support Specialist

    7 days ago

    Austin, Texas, United States Meltwater Full time

    About the RoleWe are seeking a highly skilled Client Support Specialist to join our dynamic team at Meltwater. As a key member of our Premium Support portfolio, you will play a critical role in ensuring customer satisfaction and driving business growth.Key ResponsibilitiesManage a portfolio of Enterprise Premium Support clients, providing proactive and...

  • Client Support Specialist

    2 weeks ago

    Austin, Texas, United States Overhaul LLC Full time

    Job Title: Client Support SpecialistOverhaul LLC is seeking a highly skilled Client Support Specialist to join our C3 Monitoring and 24/7 Customer Support Team as a Watch Officer. As a key member of our team, you will be responsible for actively monitoring customer shipments, analyzing cargo risk events, and managing cargo recovery response protocols through...

  • Veterinary Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Pet Specialists of Austin Full time

    Position at Pet Specialists of Austin Pet Specialists of Austin is seeking exceptional individuals to become part of our Client Support Specialist team. We are in search of reliable candidates who exhibit a positive demeanor, are self-motivated, and possess outstanding customer service abilities. If you embody these traits, this role may be a great fit...

  • **Accounting and Client Support Specialist**

    4 weeks ago

    Austin, Texas, United States PJS of Texas, Inc. Full time

    Job OverviewThe **Accounting and Client Support Specialist** is responsible for submitting client invoices with supporting documents using various delivery methods. Delivery methods would include client- and third-party portals, email, or, on occasion, mailing. The specialist is expected to resolve submission issues, provide requested support documentation,...

  • Client Support Specialist

    4 weeks ago

    Austin, Texas, United States Mister Car Wash Full time

    Join Our Team as a Client Support SpecialistAt Mister Car Wash, we believe in creating opportunities for our team members to thrive in a dynamic and enjoyable workplace. As we expand our operations, we are looking for dedicated individuals to join us in delivering exceptional service.Key Responsibilities:Collaborate with a fantastic team in a lively...