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Patient Care Coordinator
3 months ago
Company Overview:
Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products
- BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
Join usResponsibilities:
Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange deliveryProvide patient care to accurately support pharma programs and triage to a pharmacist when requiredPlace outbound phone calls to resolve routine and new issues with patients, doctors and insurersDocument all call information and data discovery according to operating proceduresUtilize proper escalation channels to meet patient needs & resolve open issuesResearch required information using available resourcesMaintain confidentiality of patient and proprietary informationPerform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal lawsWork collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineeringRequirements:High school diploma or GED required, Bachelor's degree strongly preferredCustomer service or inbound call center experience requiredAppropriate industry experience is necessaryStrong verbal and written communication skillsSound technical skills, analytical ability, good judgment, and strong operational focusA passion for providing top-notch patient careAbility to work with peers in a team effort and cross-functionallyStrong technical aptitude and ability to learn complex new softwareFull time position, on-site in PittsburghLocation/HoursFull time position, on-site in Pittsburgh (Robinson Township)
Must be open to work on weekday shifts 9-5, 10-6, or 11-7pm EST and rotating Saturday shift from 9-5Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
At Blink, we have a huge impact on people when they are most vulnerable:at the intersection of their healthcare and finances.
We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
Our business model not only helps people, but drives economics that allow us to build a generational company.We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds.We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
