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Medical Appointment Scheduler

3 months ago

Brockton, Massachusetts, United States Gastrointestinal Specialists Full time

Busy GI Practice Seeks Experienced Appointment Scheduler for a Fast Paced Scheduling Call Center.

Responsibilities:

  • Answer multi line telephone system in a call center environment.
  • Professionally and accurately triage all incoming calls from patients, healthcare providers and others.
  • Accurately process all patient and provider messages.
  • Schedule, reschedule and cancel patient appointments.
  • Understanding of GI scheduling services and provider preferences.
  • Accurately register patients within practice management software.
  • Run Insurance Eligibility.
  • Knowledge of medical terminology and medical insurance requirements.
  • Request and followup on all referral authorizations as needed.
  • Maintain and respect all patient confidentiality.
  • Perform other related duties as required to support the Central Scheduling Department.
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Requirements:_

  • High School Diploma or Equivalent
  • Medical Office Experience Required
  • HIPAA Knowledge
  • Medical Terminology
  • Experience with Medical Office and EMR Software
  • Ability to Navigate Between Multiple Systems Simultaneously
  • Ability to Work in a Team Setting
  • Excellent Customer Service Skills
  • Experience with De-Escalating Difficult Patient Calls
  • Excellent Communication and Organizational Skills
  • Call Center Experience a Plus
  • This is an In-Person Position.
-
Benefits:_

  • Hourly Wage Commensurate with Experience
  • Health Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Retirement Plan
  • Free Parking

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (preferred)
  • Medical terminology: 1 year (preferred)

Work Location:
In person