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Customer Care Representative Call Center

3 months ago

Greenwood Village, Colorado, United States TEKsystems Full time

*Job Description:*

Responsible for handling inbound calls from residential homeowners regarding mortgage questions

Requirement is to solve the customers problem on a first call resolution

Calls could be pertaining payments, address change, account password and resets, etc.

*Qualifications:*

HS Diploma or GED

1+ years of Contact Center experience required

Must be familiar with working on computers

Someone who is comfortable asking someone for money and not getting nervous to do so

Someone who is very customer service centric and puts the customer first (do not want someone that is only focus on a hard collect i.e. legal collections)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.