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Customer Service Representative

2 months ago


Greenwood Village, Colorado, United States Transdev Full time
About Transdev

Transdev is a leading provider of transportation services in the United States, operating in 19 countries and employing over 32,000 team members. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.

Job Summary

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming calls from members, clients, and medical facilities related to scheduling, modifying, and canceling transportation requests. You will also be responsible for maintaining a positive, empathetic, and professional attitude towards callers at all times.

Responsibilities
  • Handle incoming calls from members, clients, and medical facilities related to scheduling, modifying, and canceling transportation requests.
  • Maintain a positive, empathetic, and professional attitude towards callers at all times.
  • Adhere to and ensure all company policies are followed.
  • Provide customer service with late vehicle services, verifying transportation provider no shows, and reassignment to a new transportation provider if necessary.
  • Defuse customer escalations by offering assurance of help to resolve issues. If unable to resolve, ensure proper escalation procedures are followed.
Requirements
  • High school Diploma or General Education Degree (GED) required.
  • One-year related customer service experience and/or training preferred.
  • Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Bilingual communication skills are a plus.
  • Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.
  • Must be able to work flexible hours.
  • Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.