Customer Service Representative

1 day ago


Greenwood Village, Colorado, United States Transdev Full time
About the Role

We are seeking a highly skilled and customer-focused Reservationist to join our team at Transdev. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Follow and explain company policies and procedures to customers.
  • Treat each customer with courtesy, dignity, and respect, maintaining confidentiality when necessary.
  • Meet or exceed established performance requirements, including data entry accuracy.
  • Document trip authorizations and remain knowledgeable of all policies and procedure changes.
  • Adhere to the work schedule to handle call volume and contractual requirements.
Requirements
  • A minimum of a High School diploma or GED.
  • Ability to operate a computer and standard telephone system.
  • Excellent communication skills, with the ability to communicate clearly in English.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
About Transdev

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, and shuttle services. We manage over 200 transportation contracts for cities, transit authorities, and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, enhance quality of life, and contribute to a more sustainable environment.



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