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Branch Manager SAFE Act
3 months ago
Branch Manager SAFE Act - San Jose | South Bay Area Branch
Citigroup
San Jose , CA
95115
The Branch Manager SAFE Act is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team.
The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.
Responsibilities:
- Administer branch sales, service, control and management of human resources
- Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service
- Execute planning and budgeting activities to ensure branch annual goals are met
- Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff
- Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction
- Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings
- Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations
- Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 5-8 years of relevant experience required
- Previous experience in banking or financial industry preferred
- Proven experience managing teams
- Consistently demonstrates clear and concise written and verbal communication skills
- Consistently demonstrates analytic skills
Education:
- Bachelor's Degree/University degree or equivalent experience
Work Schedule is the following:
Good Faith Schedule:
Monday - 8:30am - 5:30pm
Tuesday - 8:30am - 5:30pm
Wednesday - 8:30am - 5:30pm
Thursday - 8:30am - 5:30pm
Friday - 8:30am - 5:30pm
Occasional Saturday hours may be needed
Schedule subject to change depending upon the needs of the business
Job Family Group:
Consumer Sales
Job Family:
Branch Sales
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi ) .
View the "EEO is the Law ) " poster. View the EEO is the Law Supplement ) .
View the EEO Policy Statement ) .
View the Pay Transparency Posting )
Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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