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Clinical Services Specialist

3 months ago

Portland, Oregon, United States Multnomah County Full time
Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:
$ $46.58 Hourly

Department:
Health Department

Job Type:
Regular Represented

Exemption Status:
United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):
June 16, 2024

The Opportunity:

THIS WORK MATTERS

Multnomah County Health Department's Behavioral Health Division is seeking social workers and mental health professionals who represent the communities we serve and are dedicated to removing barriers to youth and families who experience intersectionality to join our team as the Clinical Services Specialist - Intensive Care Coordinator. As the Intensive Care Coordinator you will play a crucial role in screening, analyzing, assessing, care planning, and coordinating ongoing care for our members. You will help navigate the behavioral health system, facilitate collaboration among care team providers, and support transitions of care to achieve optimal health outcomes.

Clinical Services Specialist - $1,500 Hiring Incentive

**As a newly hired Clinical Services Specialist, you will receive a one-time New Hire Recruitment and Retention Incentive payment of $1,500 on your first paycheck. The incentive will be prorated based on the position's FTE status**

Teleworking/Hybrid: At this time, this position is designated to "routine telework/hybrid," meaning you will be working remotely (from home) most of the time and you will be required to attend meetings in the community. As with all telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

As the Clinical Services Specialist - Intensive Care Coordinator duties include:

Intensive Care Coordination
  • Conduct advanced clinical assessments, analyses, and treatment services involving complex psycho-social factors.
  • Administer standardized behavioral health assessments and interventions for clients with complex needs.
  • Develop and integrate comprehensive care plans in collaboration with Care Coordination Services team members, clients, their support systems, community partners, and clinical care providers.
  • Provide outreach, engagement, and supportive services to ensure access to necessary care and services.
  • Utilize appropriate assessment tools for neuropsychological, psychological, psychiatric, psycho-diagnostic, or clinical case consultations.
  • Build and maintain working relationships with clients, their support systems, and external partners.
  • Assist members in accessing social services programs, including substance treatment, housing, peer support, and medical services.
Consultation, Assessment, and Care Planning
  • Ensure strength-based care plans that reflect racial, cultural, and ethnic factors.
  • Evaluate referrals to determine the need and appropriateness for Intensive Care Coordination.
  • Provide consultations and clinical evaluations to community partners and multi-disciplinary teams.
  • Offer guidance to community members seeking assistance for friends or family.
  • Communicate with regional coordinated care organization (CCO) partners for referrals to lower levels of care.
Documentation and Compliance
  • Maintain timely and accurate documentation, including Releases of Information (ROI) requests and service plans.
  • Complete notes for billing and grant funding purposes.
  • Enter documentation into tracking systems or electronic medical records to record outcomes.
  • Report findings from investigations, urgent or specialized needs, and potential policy violations.
  • Participate in ICC team meetings, huddles, and training sessions.
Community Partnerships
  • Build and maintain strategic relationships with community partners and providers.
  • Share updates with program and division leadership to tailor program goals and identify community needs.
  • Attend community outreach meetings and act as a contact for multi-disciplinary teams.
  • Respond to emergency needs or investigation requests involving clients or service providers.
TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Required Minimum Qualifications/ Transferable Skills*:

Education/Experience:
  • Equivalent to an Associates degree in social services, psychology, sociology, counseling or related field and four (4) years professional work experience as a counselor, advocate, or social worker ; OR,
  • Equivalent to a Bachelor's degreein counseling, social services, psychology, sociology, social work or a related field andtwo (2) years of professional work experience as a counselor, Mental Health treatment professional, social worker, or therapist; AND
Certification (Required):
  • Must meet the standards of Qualified Mental Health Associate - (QMHA-R) with the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website. Current QMHA-R (Required)
Other:
  • Valid Driver's License
  • This position requires a Background Investigation, which may include being fingerprinted.
Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
  • Working knowledge of Google Suite, EvolvNX and Epic databases preferred.
  • Experience working within the adult system of care including crisis and acute care settings, shelter and housing, and mental health services. .
  • Experience working with individuals who have Oregon Health Plan, Health Share and CareOregon
SCREENING & EVALUATION:

REQUIRED:

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1.A completed online application

2. Attach a Resume demonstrating you meeting minimum qualifications; AND

3. Attach a Cover Letter addressing the following:
  • How you meet the qualifications for this position; and
  • Why are you interested in the position
4. Attach a copy of your QMHA - R Certification (Required)

Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
  • Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process.
  • Phone screen
  • Supplemental Questionnaire
  • Oral exam
  • Consideration of top candidates
  • Background, reference, and education checks
ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime

Type: Represented

FLSA: Non-Exempt

As a newly hired Clinical Services Specialist, you will receive a one-time New Hire Recruitment and Retention Incentive payment of $1,500 on your first paycheck. The incentive will be prorated based on the position's FTE status.

Teleworking/Hybrid: At this time, this position is designated to "routine telework/hybrid," meaning you will be working remotely (from home) most of the time and you will be required to attend meetings in the community. As with all telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Note: The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments.

Diversity and Inclusion:At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply. Note: Veterans' Preference does not apply in a transfer process.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Salary/Pay:Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Questions? Please contact the recruiter.

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:
Andrea Archuleta

Email:

Phone:
x87472

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:
6295 - Clinical Services Specialist