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Clinical Services Coordinator
2 months ago
1. POSITION DETAILS
Job Title: Patient Service Representative
Classification: Non-exempt, Part-Time, Non-Benefited
Compensation: $22.50/hr
FTE: Up to 18 hours per week
Work Schedule: Monday - Friday, 7:30 am - 11:00 am
Department: Clinical Services
Supervisor: Clinic Office Manager
2. POSITION PURPOSE
The Patient Service Representative (PSR) serves as the initial point of contact for patients at the clinic. The PSR enhances clinic operations and ensures a superior patient experience by:
1. Delivering exceptional service via phone, email, and during check-in and checkout processes.
2. Assisting with all facets of patient registration and payment processing.
3. Managing records requests and aiding in clinician and intern scheduling, as well as clinic inventory management.
3. PRIMARY RESPONSIBILITIES
Patient Interaction (75%):
- Facilitate the scheduling of new patients in person, by phone, or through voicemail follow-ups.
- Check in patients for their scheduled appointments.
- Register new patients, ensuring all necessary documentation is completed.
- Accurately scan and index completed documents within patient charts.
- Collect payments when applicable.
- Coordinate follow-up appointments for patients.
- Administer patient satisfaction surveys.
- Address patient concerns directly or escalate to the Clinic Office Manager as needed.
- Uphold HIPAA compliance during all patient interactions.
- Ensure timely implementation of updated front desk forms.
- Adhere to established internal protocols.
- Maintain HIPAA compliance in processing medical records for patients, including both internal and external requests.
- Handle incoming referrals from external specialists and providers.
- Process outbound referrals following clinic visits for diagnostic, primary, or specialty services.
- Assist the Clinic Office Manager in maintaining and adjusting clinician and student intern schedules within the electronic health record (EHR) system.
- Conduct inventory assessments to ensure clinic supplies are adequately stocked.
The following core values are essential to the culture at the University of Western States. All employees are expected to embody these values and demonstrate related competencies:
Best Practices: We uphold high standards by integrating evidence across various disciplines.
Curiosity: We foster innovation and open-mindedness.
Inclusiveness: We respect and welcome diverse perspectives and approaches.
Professionalism: We act responsibly and accountably.
Student-Centric: We prioritize the academic and professional success of our students.
Whole-Person Health: We advocate for comprehensive wellness in all aspects of the UWS experience.
5. QUALIFICATIONS
Education & Training: High school diploma or equivalent required.
Experience: Minimum of 3 years in customer service; healthcare experience preferred but not mandatory.
Skills & Abilities: Proficiency in Microsoft applications; familiarity with EPIC EHR is a plus but not essential.
6. APPLICATION PROCESS:
Review of applications will commence immediately, and the position will remain open until filled. Interested candidates should submit a resume and cover letter, with documents attached in Word or PDF format.
The University of Western States offers a competitive compensation and benefits package, along with the opportunity to work in a leading educational environment.
The University of Western States is an Equal Opportunity Employer.
