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Application Support Specialist

3 months ago

Rolling Meadows, Illinois, United States Gallagher Full time

About Us:


Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.

You'll be part of a resilient team that works together to redefine the boundaries of excellence.

At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.

GUIDE. GUARD. GO BEYOND.

Overview:
Due to the 24x7 nature of our business, the role requires availability off-hours at times.

Responsibilities:

  • Communicates IT issues in business terms.
  • Exercises sound judgement in understanding business impact. Promptlyand appropriately escalates urgent issues to leadership.
  • Engages with internal IT teams and external partners to determine the cause of issues and identifies ways to resolve them and prevent them from reoccurring.
  • With leadership guidance, develops and implements data sets and visualization for KPIs and SLA performance metrics within PowerBI.
  • Ensures process documentation and SOPs are created, updated, and used consistently.

Qualifications:

  • Demonstrable ability to establish and maintain strong working relationships with customers, team members, and leadership
  • Demonstrated analytical, problemsolving and troubleshooting abilities
  • Ability to quickly grasp and assimilate new technologies
  • Strong written and verbal communication skills
  • Experience with MS Products: Outlook, Word, Powerpoint and Advanced Excel skills

Desired:

  • Experience with a health insurance company, TPA, or claim processor and a thorough understanding on the underlying structure of claims transactions
  • Experience supporting ETL processes
  • Experience with MSSQL and/or HPE NonStop databases
  • Experience with BMC Remedy or a similar ITSM solutions

Additional Information:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the
minimum core benefits you'll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Taxadvantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements


Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.


Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.


Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.