Senior Manager Software Engineering

2 weeks ago

Holtsville, New York, United States Zebra Technologies Full time
Job Description

Remote Work: No


Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

WWAN is the cellular connectivity team of Zebra's largest division, Enterprise Mobile Computing (EMC). This team is responsible for all the carrier certifications of Zebra devices across the globe. We deliver NA carrier features (AT&T, VZW, T-Mobile) along with handling all the regulatory certifications (PTCRB/GCF). In addition, we work on the latest cellular technologies right from 2G-3G-4G to 5G, and proudly live by Zebra values – Accountability, Teamwork, Innovation, Agility and Integrity. We focus on delivering cutting edge features and "wow" experience for our customers and end-users.

Manage software engineering resources including skill & talent development as well as managing customer engagements. Develops overall system architecture and technical practices. Ensures the integrity of the architecture/design and technical aptitude of the team. Determines and develops approach to customer solutions in alignment with the integration of Zebra technologies / solutions.

As a seasoned Senior Manager, you will be working in delivering cellular features across different carriers around the globe for Zebra's enterprise division. You will be working on next level chipset from Qualcomm to fulfill the needs of customers and carrier requirements.


Responsibilities:
  • Directs and controls the activities of the team matched to market needs for software projects, including being responsible for the skill set at a macro level.
  • Develops and establishes operational policies within area managed, delegates assignments, and manages performance of the development engineers.
  • Solid understanding of carrier specifications, with the ability to define requirements and drive design and development based on these.
  • Knowledge of North American carrier features and developments.
  • Ability to actively participate in carrier meetings, understand their roadmaps, and identify product/feature requirements for Zebra.
  • Experience in drafting and submitting carrier waivers and securing approvals.
  • Ability to comprehend the latest 3GPP specifications and trends, and apply this understanding to define the WWAN Zebra product roadmap.
  • Experience in managing third-party carrier lab certifications.
  • Ability to review reports from third-party carrier labs and ensure adequate pre-cert coverage based on device capabilities.
  • Comfortable visiting third-party certification labs to understand and address issues, providing fixes or workarounds as needed.
  • Experience collaborating with RF and Regulatory teams to define bands, CA, and ENDC combinations for future products.
  • Ability to devise chipset strategies for upcoming products.
  • Strong customer orientation, with the ability to understand customer needs and translate them into Zebra product requirements.
  • Engineering management of software resources available to Zebra EMC WAN projects.
  • Interface with key Zebra technology areas where custom application and integration software is required for the technology success.
  • Resource management and assignment against customer-based software project needs.
  • Regularly interfaces with senior leadership, key internal/external organizations.
  • Recognized leader who exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results
  • Extensive expertise in software engineering needs for Zebra products & technologies and their implementation & integration with customer systems
  • Develops and implements programs/solutions to improve processes, reduce costs and cycle time, and improve customer service

Qualifications:

Minimum Qualifications:

  • Bachelor's or master's degree in Computer Science or equivalent software engineering discipline with 12+ years of experience.
  • Strong technical knowledge and hands-on experience with WAN SW stack, including Modem, Telephony, and RIL.
  • Proficient with QC RIL, HAL, and Android upgrades.
  • Prior experience with debugging tools such as QXDM, QCAT, and QRCT.
  • Well-versed in eSIM, private 5G, and GSM/3G/LTE/5G technologies.
  • Experience collaborating with North American carriers such as AT&T, Verizon Wireless, and T-Mobile.
  • Proven experience in working closely with Qualcomm to drive the technical roadmap.
  • Familiarity with regulatory certifications such as PTCRB/GCF/FCC.

Preferred Qualifications:

  • 3GPP Wireless knowledge in 4G/5G
  • Expertise in JAVA and Android
  • Proficiency with debugging in embedded software systems. Familiarity with JTAG
  • Exposure to one or more telecom networks and technologies like GSM, 3G, LTE, IMS,5G RAN architecture
  • Worked on debugging private 5G issues
  • Demonstrated understanding of the carrier specs and have experience to implement the carrier features
  • Debug experience of Field test issues

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Know Your Rights:

Conozca sus Derechos:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.


Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.


Salary: USD USD Yearly


Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at If you are a victim of identity theft contact your local police department.

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