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Case Manager- Head Start

3 months ago

Tampa, Florida, United States Hillsborough County Full time

Job Overview

Performs duties collecting and analyzing socio-economic information and arranging for comprehensive plans to deliver social service programs and promote self-sufficiency of eligible clients.

Salary

Minimum: $22.16

Midpoint: $31.56

Maximum: $40.95

Core Competencies

  • Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 2

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in-depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow-up, reassessment and service modification which will result in client self-sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
  • Supervises case managers, interns, or volunteers from the local community.
  • Counsels individuals, families and groups; may perform crisis intervention; advocates for clients; and collaborates with community service agencies to provide information and services necessary to meet various socioeconomic needs in a variety of settings, to improve situations and restore to self-sufficiency in a community setting.
  • Conducts outreach and service coordination activities.
  • Writes comprehensive client social histories; social services program policies and procedures; handbooks and manuals; case management plans, reports, studies and summarizes; and other pertinent information used to document contacts, resources used, performance of service providers, satisfaction of client needs in conformance with local, State and Federal guidelines, and to improve and enhance program delivery.
  • Attends community-based meetings with stakeholders and providers and acts as an agency representative.
  • May conduct surveys, research references, and develop programs; and plans, coordinates, facilitates, conducts, and evaluates training, workshops and other activities designed to enhance client abilities to eliminate their need for support services and become self-sufficient.
  • Assists with quality improvement activities, to include on-going case record reviews, data collection and analysis for performance outcomes and satisfaction surveys, and audit preparation.
  • Provides client assessment and other related information to public officials and others for their use in determining appropriate courses of action relative to client needs and situations; coordinates with social service agencies, psychologists, law enforcement, attorneys and judges to develop requirements to satisfy client needs; and attends or conducts meetings to exchange social service information.
  • Understands and utilizes principles of family-directed care/practice while working with assigned case load.
  • Performs case by case quality control functions, auditing case actions: reviewing expenditures; reviewing documentation to ensure accuracy and procedural compliances; and reviewing questionable claims to authorize or deny payments.
  • Conducts staff training and orientation programs.
  • Performs other related duties as required.

Job Specifications

  • Knowledge of the theories, techniques and methods of social services program delivery, and case management procedures.
  • Knowledge of applicable Federal, State, County and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.
  • Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
  • Skill in counseling others in attaining self-sufficiency.
  • Skill in the application of crisis intervention techniques.
  • Ability to develop work procedures and standards.
  • Ability to work effectively with others.
  • Ability to plan, organize, evaluate and supervise the work of others.
  • Ability to collect, organize and evaluate data and to develop logical conclusions.
  • Ability to communicate effectively, both orally and in writing.

Physical Requirements

  • Must be able to move intermittently throughout the day, proper body mechanics required -- bending, stooping, turning, stretching, reaching above the shoulders and occasional lifting and involved.
  • Must be able to observe, listen and communicate effectively.
  • Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies.
  • Must be able to relate to and work with people within the facility.

Work Category

Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Minimum Qualifications Required

  • Graduation from an accredited four-year degree granting college or university in social work, psychology, sociology, nursing, gerontology or directly related to the position duties; AND
  • Two years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients; OR
  • An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

  • Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
  • Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
  • Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
  • Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
  • Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
  • Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.