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Store Manager
3 months ago
Overview:
Store Manager (Bilingual)
As a Store Manager, you will assist in managing overall store performance by overseeing account management and recovery processes all while providing an unmatched positive customer service experience.
Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success.
As you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level.
Responsibilities:
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.
Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment.
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Assist in running the store and day-to-day operations in the absence of the General Manager.
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:
High School Diploma or equivalent required
Minimum one year of experience and proven success in a key holder, supervisory, or leadership role
At least two years of experience in customer service, sales, or retail
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Must be at least 18 years of age (19 in Alabama)
Background check required (subject to applicable law)
Ability to meet the physical demands of this position, which frequently include:
the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Bilingual English/Spanish is a plus and may be required for certain locationsPreferred Qualifications and Skills
Associate degree or higher
What We Offer:
Our Benefits Include**:
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance-based career advancement
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off
(Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
TitleMax is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.Important:
The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains , , or In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
