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Assistant Store Manager

2 months ago

Fort Worth, Texas, United States Rack Room Shoes Full time
Job Summary

The Assistant Store Manager plays a vital role in the success of Rack Room Shoes by assisting the Store Manager in overseeing all aspects of store operations. This includes ensuring compliance with company policies and procedures, providing leadership and guidance to store staff, and assuming responsibility for store operations in the absence of the Store Manager.

Key Responsibilities
  • Safety and Customer Welfare: Primary responsibility for the safety and well-being of employees and customers.
  • Customer Experience: Create and maintain an excellent customer shopping experience by providing exceptional service and ensuring that service level standards are consistently met.
  • Point of Sale Operations: Manage all POS terminal transactions in accordance with company policy and procedure, including sales, discounts, refunds, loyalty, and opening/closing procedures.
  • Inventory Control: Oversee inventory control responsibilities, including adherence to policies and procedures related to shipping and receiving, price management, singles, damaged merchandise, and conducting physical inventory.
  • Sales Floor Merchandising: Ensure sales floor merchandising and visual presentation meet company standards, including merchandise placement, sales floor maintenance, and promotional event directions.
  • Payroll Control: Manage payroll control responsibilities, including adherence to policies and procedures related to scheduling, payroll budget compliance, time and attendance.
  • Training and Development: Provide training and development to direct reports, including utilization of training tools and consistent reinforcement of operational standards.
  • Loss Prevention: Oversee loss prevention responsibilities, including adherence to policies and procedures related to the protection and control of company assets.
Working Relationships

Develop and maintain effective working relationships with customers, sales associates, store management, district/regional managers, store operations, and training personnel.

Requirements
  • Approved Background Check: Must have an approved background check.
  • Effective Communication: Possess effective verbal and written communication skills.
  • Managerial and Organizational Skills: Demonstrate strong managerial and organizational skills.
  • Interpersonal Skills: Possess strong interpersonal skills necessary for customer and employee interactions.
  • Visual Merchandising Skills: Have strong visual merchandising skills.
  • Working Knowledge: Possess a working knowledge of footwear, accessories, and shoe care.
  • Basic Mathematical Skills: Demonstrate basic mathematical skills.
  • Corporate Policies: Have knowledge of corporate and store operations policies and procedures.
  • Store Presentation: Possess a complete understanding of store presentation standards and strong visual merchandising skills.