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Dispatch Manager

3 months ago

Cincinnati, Ohio, United States Gpac Full time
Dispatch Operations Manager at GPAC

Key Responsibilities:

  • Plan, organize, and coordinate daily dispatch activities efficiently.
  • Monitor operations in real-time to allocate resources effectively and address any issues promptly.
  • Implement and enforce standard operating procedures for consistency and quality.

Team Leadership and Development:
  • Lead, mentor, and motivate a team to achieve goals.
  • Conduct performance evaluations and provide feedback for growth.
  • Promote teamwork and continuous improvement in the work environment.

Customer Relationship Management:
  • Collaborate with teams to understand client needs and ensure exceptional service.
  • Address inquiries and feedback professionally and promptly.
  • Identify opportunities to enhance customer satisfaction through innovative solutions.

Fleet Management and Maintenance:
  • Oversee vehicle upkeep for safe and reliable operation.
  • Coordinate inspections, repairs, and servicing for optimal fleet efficiency.
  • Monitor performance metrics to reduce operating costs.

Compliance and Safety:
  • Ensure compliance with regulations and company policies.
  • Provide safety training emphasizing safe practices and emergency procedures.
  • Investigate incidents and implement preventative actions.

Qualifications:
  • Bachelor's degree in business or related field preferred.
  • Proven leadership experience in dispatch or logistics.
  • Strong interpersonal and problem-solving skills.
  • Proficiency in dispatch software and GPS systems.
  • Knowledge of fleet management best practices and compliance.
  • Effective written and verbal communication skills.

If you are interested in joining our team, please submit your application.

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