Medical Transportation Coordinator

1 week ago


Cincinnati, Ohio, United States Medacare Transportation Inc. Full time

Medacare Transportation Inc. is seeking a dedicated and organized Medical Transportation Coordinator to join our team. This role plays a vital part in ensuring the safe and timely transportation of clients who require non-emergency medical services.

As a Medical Transportation Coordinator, you will be responsible for managing a network of drivers, coordinating trips, and providing exceptional customer service. Your ability to communicate effectively, problem-solve efficiently, and maintain accurate records will be essential to the success of this position.

Responsibilities:
  • Effectively manage transportation schedules and assignments for our diverse client base, taking into account individual needs and physical limitations.
  • Maintain clear and professional communication with drivers, clients, and internal teams throughout the transportation process.
  • Utilize dispatch software to track vehicle locations, monitor trip progress, and ensure timely service delivery.
  • Respond promptly to inquiries and requests from clients and drivers, providing accurate information and resolving any issues that may arise.
  • Collaborate with management to optimize transportation routes and schedules, ensuring efficient resource allocation.
  • Adhere to all relevant safety regulations and protocols, prioritizing the well-being of our clients and drivers.
Qualifications:
  • High school diploma or equivalent required.
  • Proven experience in a dispatch or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with individuals from diverse backgrounds.
  • Strong organizational and time management abilities, with a keen attention to detail.
  • Proficiency in using computer systems and dispatch software.
  • Ability to work independently and as part of a team in a fast-paced environment.


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