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NEMT Operations Manager

2 months ago

Cincinnati, Ohio, United States Medacare Transportation Inc. Full time
Job Description

Medacare Transportation Inc. is seeking a highly skilled and experienced NEMT Operations Manager to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth and efficient delivery of non-emergency medical transportation services to our clients.

Key Responsibilities:
  • Dispatch and Coordination: Oversee the dispatch and coordination of NEMT services, ensuring that patients are matched with the appropriate vehicles and drivers.
  • Communication and Customer Service: Provide exceptional communication and customer service to patients, families, and healthcare providers, ensuring that their needs are met and exceeded.
  • Operations Management: Manage and coordinate the day-to-day operations of the NEMT service, including scheduling, routing, and logistics.
  • Quality Assurance: Ensure that all NEMT services meet the highest standards of quality, safety, and customer satisfaction.
  • Compliance and Regulatory Affairs: Ensure compliance with all relevant laws, regulations, and industry standards, including HIPAA, OSHA, and DOT.
  • Staff Management: Supervise and manage a team of dispatchers, coordinators, and drivers, providing guidance, training, and support as needed.
  • Performance Analysis and Improvement: Analyze operational data and make recommendations for process improvements, ensuring that our services are efficient, effective, and customer-focused.
Requirements:
  • Education and Experience: Bachelor's degree in a related field (e.g., business, healthcare, logistics) and a minimum of 3 years of experience in NEMT operations management.
  • Skills and Qualifications: Proven track record of success in NEMT operations management, excellent communication and customer service skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.