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Dispute Resolution and Fraud Specialist
3 months ago
Purpose:
The Dispute Resolution and Fraud Specialist will assist with various efforts to protect the assets of Floor & Decor by responding quickly and appropriately to chargebacks and other disputes, assisting stores in ongoing loss prevention efforts, and assisting with other Treasury Operations tasks as needed.
The Dispute Resolution and Fraud Specialist will work alongside Treasury Operations, Store Operations, IT, and Safety & Asset Protection to ensure all efforts are made to mitigate bad debt loss.
The scope of this role includes carrying out effective and efficient processes and audits in order to identify, respond to, and limit potential losses.
The Dispute Resolution and Fraud Specialist will also assist members of the Treasury Operations team in various projects and tasks, as assigned.
Other duties and projects may be assigned as needed.Minimum Eligibility Requirements:
Bachelors in Business, Finance, Criminal justice, or other relevant fieldSense of ownership, urgency, and diligence towards the prevention and collection bad debtStrong analytical skills and the desire to identify areas of opportunityStrong interpersonal skills and the ability to interact with all levels of the companyStrong written and verbal communication skills and the ability to communicate effectively while remaining tactful and courteousProficient with Microsoft Office SuiteDetail oriented and highly organizedAbility to multi-task, meet deadlines, and work in a fast-paced environmentSelf-starter with strong desire to succeed
Essential Job Functions:
Actively work all open payment disputes and chargebacks Provide first action to all chargeback requests within 24-hours of receiptEnter data and information regarding customer claims into standardized formatWork to facilitate communication between customer, store and claims department as neededServe as mediator between multiple involved parties in an effort to come to a resolution for customer disputesCompile and compose findings into response to be provided back to bank or other entityEscalation to the Fraud Strategy Management team, as necessaryManage daily processes related to returned checks, including entering claims and tracking aged claimsUse reports and analytics to identify patterns which may indicate areas of opportunity for the company or may require further investigation: Identify high-risk activities & processes and work with the Fraud Strategy Management Team to eliminate or mitigate theseIdentify associate/transaction/customer patterns that require additional researchInitial screening of high-risk transactions as needed to prevent potential losses in both retail and eCommerce environmentsAssist with other Treasury Operations tasks and projects as neededW orking Conditions (travel & environment)Limited travel required including air and car travel.
While performing the duties of this job, the employee is occasionally exposed to a warehousePHYSICAL/SENSORY REQUIREMENTSSedentary Work- Ability to exert pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.
Note:
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.
Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & RewardsBonus opportunities at every levelCareer advancement opportunitiesRelocation opportunities across the country401k with discretionary company matchEmployee Stock Purchase PlanReferral Bonus ProgramMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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