Customer Service Supervisor

2 weeks ago


Atlanta, Georgia, United States Equifax Full time

Job Summary

We are seeking a highly skilled Customer Service Supervisor to lead our Dispute Resolution team. As a key member of our team, you will be responsible for leading a collaborative team of Customer Care agents, distributing workload, and coaching team members on process applications.

Key Responsibilities

  • Lead a team of Customer Care agents to achieve exceptional customer service and dispute resolution outcomes
  • Distribute workload based on employee bandwidth and capability, ensuring efficient use of resources
  • Coach team members on process applications, providing guidance and support to ensure successful outcomes
  • Partner with management to develop and implement department initiatives and team needs
  • Seek opportunities for process improvement, implementing new or revised procedures as needed

Requirements

  • Bachelor's degree or previous work experience
  • 3-5 years of customer experience, with a focus on dispute resolution
  • 3 years of leadership experience, including supervisory or team lead roles
  • Excellent customer service and interpersonal skills, with strong verbal and written communication skills
  • Advanced knowledge of credit processing methods and procedures
  • Proficient in Equifax's disclosure, indicating, verification, maintenance, and ACD functions
  • Knowledge of Equifax Operations and products, with a focus on NCTUE, Telco, and Commercial

What We Offer

  • Comprehensive compensation and healthcare packages
  • 401k matching and paid time off
  • Organizational growth potential through our online learning platform with guided career tracks

About Equifax

At Equifax, we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions, and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life's pivotal moments, such as applying for jobs or a mortgage, financing an education or buying a car. Our impact is real, and we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.



  • Atlanta, Georgia, United States Bobby Dodd Institute Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Bobby Dodd Institute. As a key member of our Contact Center, you will be responsible for overseeing the day-to-day operations of our Customer Service Representatives, providing guidance and support to ensure exceptional customer service.Key...


  • Atlanta, Georgia, United States Bobby Dodd Institute Full time

    Job SummaryBobby Dodd Institute is seeking a highly skilled Customer Service Supervisor to oversee the day-to-day operations of our Contact Center. As a key member of our team, you will be responsible for providing operational support, coaching frontline staff, and ensuring smooth contact center operations.Key ResponsibilitiesLeadership and Coaching: Provide...


  • Atlanta, Georgia, United States GeorgiaGov Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Supervisor to join our team at GeorgiaGov. As a key member of our customer service team, you will be responsible for supervising and training assigned staff in a customer service operations environment.Key ResponsibilitiesDevelop and implement strategies to accomplish departmental goals...


  • Atlanta, Georgia, United States MV Transportation Full time

    Customer Service Operations SupervisorJob LocationsUS-GA-AtlantaPosition TypeRegular Full-TimeOverviewFor residents in California, please refer to our California Applicant Privacy Policy for detailed information regarding our data handling practices and your rights.ResponsibilitiesKey Responsibilities:Effectively manage staffing levels within the customer...


  • Atlanta, Georgia, United States MV Transportation Full time

    Customer Service Operations SupervisorJob OverviewMV Transportation is seeking a dedicated and experienced individual to oversee our call center operations. This role is essential in ensuring that our customer service team delivers exceptional support while maintaining operational efficiency.Key ResponsibilitiesPrimary Duties:Effectively manage staffing...


  • Atlanta, Georgia, United States Equifax Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to lead our Dispute Resolution team. As a key member of our team, you will be responsible for leading a collaborative team of Customer Care agents, distributing workload, and coaching team members on process applications.Key ResponsibilitiesLead a team of Customer Care agents to achieve...


  • Atlanta, Georgia, United States Metropolitan Atlanta Rapid Transit Authority Full time

    Job Overview Position Summary EDUCATION and/or EXPERIENCE A Bachelor's degree in Business Administration, Communications, or a related discipline, accompanied by four years of relevant administrative and/or customer service experience, ideally within a call center and transportation context. Familiarity with the MARTA service area, transportation services,...


  • Atlanta, Georgia, United States Metropolitan Atlanta Rapid Transit Authority Full time

    Job Overview Position Summary EDUCATION and/or EXPERIENCE A Bachelor's degree in Business Administration, Communication, or a related discipline, accompanied by four years of experience in administrative or customer service roles, ideally within a call center and transportation context. Familiarity with the MARTA service area, transportation offerings, and...


  • Atlanta, Georgia, United States Metropolitan Atlanta Rapid Transit Authority Full time

    Job Overview Position Summary EDUCATION and/or EXPERIENCE A Bachelor's degree in Business Administration, Communication, or a related discipline, accompanied by four years of relevant administrative and/or customer service experience, ideally within a call center and transportation context. Familiarity with the MARTA service area, transportation offerings,...

  • Floor Supervisor

    3 weeks ago


    Atlanta, Georgia, United States Mango Full time

    About the Role:Mango is a leading international fashion company that designs, manufactures, and markets clothing and accessories. We are seeking a highly motivated and customer-focused Floor Supervisor to join our team at our upcoming store located in a major shopping center.Key Responsibilities:Provide exceptional customer service and ensure a high level of...


  • Atlanta, Georgia, United States SP+ Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at SP+. As a Cashier, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our parking facilities.Key ResponsibilitiesTreat each customer with respect and kindness, ensuring every...


  • Atlanta, Georgia, United States Floor & Decor Full time

    Customer Service Supervisor Job DescriptionFloor & Decor is seeking a Customer Service Supervisor to provide exceptional customer service and lead a team of Customer Service Associates. As a key member of our team, you will be responsible for:Key Responsibilities:Providing direction and guidance to Customer Service Associates to ensure a high level of...


  • Atlanta, Georgia, United States Compass Group USA Full time

    Position: Hourly Cook SupervisorCompany: Compass Group USAOverview:We are seeking a dedicated and experienced Hourly Cook Supervisor to oversee our culinary team. This role is essential in ensuring the efficient operation of our food service department, while maintaining high standards of quality and safety.Key Responsibilities:1. Supervise and train food...


  • Atlanta, Georgia, United States City of Atlanta Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Call Center team, you will be responsible for providing exceptional service to our citizens, responding to inquiries, and resolving issues in a...


  • Atlanta, Georgia, United States Summit Food Service Full time

    Position Title: Culinary Operations SupervisorJob Reference Number: 19204Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: Georgia (US-GA)Overview: We are seeking a skilled and dedicated Culinary Operations Supervisor to join our team in the Corrections sector. In this role, you will play a crucial part in managing all aspects of...


  • Atlanta, Georgia, United States StubHub Full time

    Global Customer Success, Senior SupervisorAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Senior Customer Success Supervisor, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Lead and mentor a team of customer service representatives to deliver...


  • Atlanta, Georgia, United States CBS Service Full time

    Job OverviewWe are seeking a skilled Electrical Project Supervisor to oversee multi-family residential, assisted living, and retail construction projects. The supervisor will be responsible for effectively managing teams and monitoring the performance of electricians under their guidance. This role requires maintaining precise records, confidently addressing...


  • Atlanta, Georgia, United States Southeastrans Full time

    {"title": "Customer Service Representative", "content": "Job SummaryAt Southeastrans, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring that their needs are met with accuracy, courtesy, and...


  • Atlanta, Georgia, United States City of Atlanta, GA;City of Atlanta Full time

    Job Title: Call Center Representative IAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a desire to make a difference in your community?We are seeking a highly motivated and customer-focused Call Center Representative to join our team at the City of Atlanta. As a key member of our customer...


  • Atlanta, Georgia, United States Johnson Controls International Full time

    About the RoleWe are seeking a highly skilled and experienced Sprinkler Service Supervisor to join our team at Johnson Controls International. As a key member of our Service Department, you will be responsible for leading a team of technicians, coordinators, and administrators to deliver exceptional service to our customers.Key ResponsibilitiesLead the...