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Deskside support engineer

3 months ago

Addison, Texas, United States ReqRoute Inc Full time

Job Roll: Deskside support engineer
Location: Addison, TX
Term: Contract

Job Description/ Responsibilities

Windows 10 / VDI knowledge
Required Skills Technical Skills- Desktop Management - LANDesk, Field Services, End User Tool - Desktop Analytics
Provide Level 2 technical assistance and support and resolve problems related to the use of computer hardware and software for end users.
Analyze resolve respond to and document end user inquiries.
Install desktop Laptop software using approved tools.
Troubleshoot operating systems
Troubleshoot connection issues with LAN/WAN

  • Update all Service Tickets with accurate and timely records of work performed and resolution details.
  • Maintain and contribute to a knowledge base.
  • Coordinate hardware warranty repair.
  • Escalate to 3rd party vendors when necessary.
  • Responsible for raising and coordinating problem management issues .
  • Perform additional tasks end user infra related when required .
  • Participate in end user computing projects.
  • Perform initial triage of printer issues and engage proper teams for resolution.
  • Lifecycle Management of End User Devices .
  • Provide Conference Room Support including Video Conference Equipment.
  • Hardware Asset Management
  • Client Focus.
  • Effective Communication.
  • Execution Excellence.
  • What are the top 3 skills required for this role
    1. Windows 10
    2. Desktop support
    3. VDI troubleshooting
Please send resume to

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ( )