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Assistant Manager

3 months ago

Greencastle, Pennsylvania, United States Baskin Robbins Full time

_You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees._

**Summary**

The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

**Responsibilities Include:**

**Team Environment**

Assist to recruit, hire, onboard and develop employees

Communicate job expectations to employees

Hold team members accountable for their behavior and performance, addressing concerns promptly

Support the development of team members

**Operations Excellence for Guest Satisfaction**

Create and maintain a guest first culture in the restaurant

Ensure all shifts are appropriately staffed to achieve guest service goals

Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws

Ensure Brand standards, recipes and systems are executed

Help prepare and complete action plans; implement production, productivity, quality and guest service standards

Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability

Control costs to help maximize profitability

Execute all in-restaurant marketing promotions in a timely manner

Execute new product roll-outs including team training, marketing and sampling

Drive sales goals and track results

**Profitability**

Control costs to help maximize profitability

Execute all in-restaurant marketing promotions in a timely manner

Execute new product roll-outs including team training, marketing and sampling

Drive sales goals and track results

**Qualifications:**

**Skills**

Fluent in English

Restaurant, retail, or supervisory experience

Basic computer skills

At least 18 years of age (where applicable)

Basic writing skills

Math and financial management

**Required Competencies**

**Guest Focus**

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

**Passion for Results**

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

**Problem Solving and Decision Making**

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent from recurring

Empowers others to make decisions and resolve issues

**Interpersonal Relationships & Influence**

Develops and maintains relationships with team

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action

**Building Effective Teams**

Identifies and communicates team goals

Monitors progress, measures results and holds others accountable

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employees strengths, accomplishments and development

Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

**Conflict Management**

Seeks to understand conflict through active listening

Recognizes conflicts as an opportunity to learn and improve

Resolves situations using facts involved, ensuring consistency with policies and procedures

Escalates issues as appropriate

Developing Direct Reports and Others

Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills

Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

Provides challenging assignments for the purpose of developing others

Uses coaching and feedback opportunities to improve performance

Identifies training needs and supports resources for development opportunities Developing Direct Reports and Others

Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills

Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

Provides challenging assignments for the purpose of developing others

Uses coaching and feedback opportunities to improve performance

Identifies training needs and supports resources for development opportunities

**Developing Direct Reports and Others**

Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills

Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

Provides challenging assignments for the purpose of developing others

Uses coaching and feedback opportunities to improve performance

Identifies training needs and supports resources for development opportunities

**Business and Financial Acumen**

Understands guest and competition; translates and applies own expertise to address business opportunities

Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

Understands, analyzes and communicates the key performance/profit levers and manages to these measures