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Technical Sales Representative

3 months ago

Columbus, Ohio, United States Simpson Strong-Tie Full time

YOU

As a Technical Sales Representative, you will be responsible for creating and maintaining positive customer relationships with Lumber Dealers, Wall Panel Manufacturers, Framers, Truss and Component Manufacturers, and other users of Engineered Wood Systems software. This role will support our Columbus, OH and McKinney, TX branches.

WHAT YOU'LL BE DOING (% of Time)

As the Technical Sales Representative, you will deliver virtual and in-person manufacturing equipment product presentations and demonstrations. You will identify and support opportunities with independent travels and other Simpson Strong-Tie representatives in efforts to sell our cutting (EasyFrame) machinery. Proactively and effectively manage customer relationships and ease of use for products. (60%)

Act as liaison between customers and our product & development teams by serving as subject matter expert and communicating customer-submitted feedback, including enhancements and defects. Provide Education and Technical support to Customers. This requires deep product understanding, self-management, customer service mindset, and exceptional communication skills. (20%)

Maintain and continuously improve technical expertise and be a go-to expert in the areas of Lumber Dealer, Wall Panel Manufacturer, Framer & Truss operations to communicate and support the product development team in improving our equipment offering. (10%)

Identify opportunities to improve the support process to provide internal and external customers with a better experience. Work daily traveling in the field scheduling based on customer needs and providing representation for the Company at Industry trade associations and events. (10%)

DESIRED SKILLS AND EXPER IENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

Bachelor's degree in business, Marketing, or Construction Management. 4+ years' experience in building components (lumber, wall, truss & EWP) industry with an understanding of manufacturing equipment basics. 2+ years' experience in construction industry, building material or related field preferred. Demonstrated ability to understand and apply leadership strategies to positively impact sales and customer experience. Adequate general knowledge of residential building codes and standards. Analysis/Reasoning: Process oriented with deep analytical skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Communication: Ability to write in a clear, concise, organized, and convincing manner for the intended audience. Teamwork: Ability to develop and sustain cooperative working relationships. Organization: The ability to arrange resources to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Problem Solving: Ability to identify the information needed to solve problems effectively. Composure: Ability to stay calm and in control in tense or frustrating situations. Customer Focus: Ability to cultivate relationships that secure commitment and trust with external and internal customer needs. Process Management: Ability to manage a repeatable process to improve the outcome of the product. Action Oriented: Ability to willingly take practical action to deal with a problem or situation in a timely manner. Perseverance: Ability to do something despite difficulty or delay in achieving success. Delegation: Ability to effectively entrust responsivities to others. Computer/Software: Ability to utilize Microsoft Office suite and basic understanding of computer networking, along with hardware and software troubleshooting. Experience in Salesforce Service Cloud, JIRA/Confluence, LogMeIn Rescue, Cisco Finesse is highly desirable.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to stand, walk, sit, see, talk and hear.While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.

WORK ENVIRONMENT

This job operates in both a professional office environment, customer sites and outdoor construction job sites. This role routinely uses standard office equipment such as computers, phones, printer/scanner, etc.The employee occasionally works around moving mechanical parts. Noise level may be loud at times.

TRAVEL REQUIRED

This job requires