Current jobs related to Customer Service Advocate, PT Saturdays 8 AM-12 Noon - Allentown, Pennsylvania - St. Luke's Hospital

  • Customer Service Advocate

    3 weeks ago

    Allentown, Pennsylvania, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewAre you enthusiastic about delivering outstanding customer support? Do you excel at suggesting products that align with customer preferences? Best Buy is in search of Customer Experience Specialists to enhance the shopping experience for all visitors.Position Highlights:Options for part-time and...

  • Customer Service Advocate

    3 weeks ago

    Allentown, Pennsylvania, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewAre you dedicated to delivering outstanding customer support? Do you excel at suggesting products that align with customer preferences? Best Buy is seeking Customer Experience Specialists to enhance the shopping experience for all customers.Position Highlights:Options for part-time and full-time...

  • Bilingual Customer Support Specialist

    3 weeks ago

    Allentown, Pennsylvania, United States iQor Full time

    Onboarding Day at our designated location:**BILINGUAL SPANISH REQUIRED****CALL CENTER EXPERIENCE REQUIRED****REMOTE WORK AVAILABLE AFTER INITIAL ONBOARDING**BENEFITS:Potential for performance-based bonuses and salary increases.Comprehensive health benefits after a brief waiting period - including Medical, Dental & Vision.Paid time off available after a...

  • Customer Service Representative

    4 days ago

    Allentown, Pennsylvania, United States Schneider Full time

    ### Job Summary We are seeking a highly motivated and detail-oriented Bilingual Customer Support Clerk to join our team at Berkheimer Tax Innovations. As a key member of our team, you will be responsible for providing exceptional customer service to taxpayers, responding to inquiries, and resolving issues in a timely and professional manner. ### Key...

  • Customer Service Representative

    1 week ago

    Allentown, Pennsylvania, United States Berkheimer Tax Innovations Full time

    Berkheimer Tax Innovations is a leading Pennsylvania tax collection and administration company seeking a highly skilled and bilingual Customer Support Clerk to join our team.Key Responsibilities:Provide exceptional customer service to taxpayers via phone and in-person inquiries.Research, maintain, and update tax accounts based on provided information.Process...

  • Bilingual Customer Service Representative

    21 hours ago

    Allentown, Pennsylvania, United States PeopleShare Full time

    Job Title: Bilingual Customer Service RepresentativeWe are seeking a highly skilled and bilingual customer service representative to join our team at PeopleShare. As a customer service representative, you will be responsible for providing exceptional service to our clients, assisting with Medicaid applications, and working with patients and their families to...

  • Customer Service Representative II

    4 days ago

    Allentown, Pennsylvania, United States Healthnetworklabs Full time

    Job SummaryThe Customer Service Representative II role at Health Network Labs is a part-time position that requires a cheerful, clear, and effective communicator to engage with internal and external customers, providers, and patients. The primary focus is to achieve a one-call resolution and provide a personalized experience that ensures customer...

  • Customer Service Representative

    2 days ago

    Allentown, Pennsylvania, United States Schneider Full time

    Embark on a New Career Journey with Berkheimer Tax InnovationsWe are seeking a highly motivated and detail-oriented Bilingual Customer Support Clerk to join our thriving team in Allentown, PA. As a key member of our team, you will be responsible for providing exceptional customer service to taxpayers, processing tax forms and payments, and maintaining...

  • Customer Service Associate

    3 weeks ago

    Allentown, Pennsylvania, United States BERKHEIMER BUSINESS SERVICES LLC Full time

    Start Your Career with Berkheimer Business Services LLCJoin our dynamic team as a Customer Support Clerk at Berkheimer Business Services LLC, a prominent firm in tax collection and administration.KEY RESPONSIBILITIES:Address taxpayer inquiries both in person and via phoneInvestigate, maintain, and update tax accounts based on provided informationHandle tax...

  • Customer Service Representative

    4 days ago

    Allentown, Pennsylvania, United States St. Lukes Health Network Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Associate to join our team at St. Luke's Health Network. As a key member of our Radiology Department, you will play a vital role in ensuring the smooth operation of our patient care services.Key ResponsibilitiesProvide exceptional customer service to patients, families, and...

  • Emergency Medicine Locum Tenens Physician

    4 weeks ago

    Allentown, Pennsylvania, United States LocumJobsOnline Full time

    Join Our Team as a Locum Tenens PhysicianLocumJobsOnline is collaborating with a prominent healthcare staffing organization to identify a skilled Emergency Medicine Physician. This role offers a unique opportunity to provide critical care in a dynamic environment.Position OverviewEmergency Medicine Coverage RequiredSpecialty: Emergency MedicineProvider...

  • Cardiovascular Patient Advocate

    3 weeks ago

    Allentown, Pennsylvania, United States St. Luke's Hospital Full time

    Position OverviewThe Cardiovascular Patient Advocate plays a crucial role in ensuring that patients receive the highest level of care and support throughout their healthcare journey. This position is dedicated to fostering a patient-centered environment that prioritizes the needs and experiences of individuals seeking cardiovascular services.Key...

  • Insurance Sales Consultant

    4 weeks ago

    Allentown, Pennsylvania, United States Frank Armetta - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a valued member of Frank T Armetta State Farm Insurance, you will play a crucial role in promoting financial solutions that address everyday uncertainties. Your expertise in financial services will enhance your consultative approach, guiding clients through their options.EMPLOYEE BENEFITS:Competitive salary with commission and...

  • Customer Service Representative

    2 weeks ago

    Allentown, Pennsylvania, United States St. Luke's Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Advocate to join our team at St. Luke's Hospital. As a key member of our Single Business Office, you will be responsible for providing exceptional customer service to patients and families, ensuring their billing questions and concerns are addressed in a timely and professional...

  • Customer Service Representative

    15 hours ago

    Allentown, Pennsylvania, United States St. Luke's Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Advocate to join our team at St. Luke's Hospital. As a key member of our Single Business Office, you will be responsible for providing exceptional customer service to patients and families, addressing billing questions and concerns, and ensuring a positive experience for all who...

  • Customer Service Representative

    7 days ago

    Allentown, Pennsylvania, United States St. Luke's Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Advocate to join our team at St. Luke's Hospital. As a key member of our Single Business Office, you will be responsible for providing exceptional customer service to patients and families, addressing billing questions and concerns, and ensuring a positive experience for all who...

  • Patient Advocate

    3 weeks ago

    Allentown, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time

    St. Luke's University Health Network takes pride in the skills, experience, and compassion of its employees. Our team members are crucial assets, working together towards our organization's mission of providing excellent care to patients, educating healthcare providers, and enhancing access to healthcare in the communities we serve.The Patient Concierge...

  • Cardiovascular Patient Advocate

    4 weeks ago

    Allentown, Pennsylvania, United States St. Luke's Hospital Full time

    Position OverviewThe Patient Concierge plays a crucial role in enhancing the overall experience of patients within the Cardiovascular Services department. This position is dedicated to ensuring that each patient feels valued and supported throughout their healthcare journey.Key ResponsibilitiesAct as a dedicated advocate for patients, addressing their needs...

  • Vehicle Cleaning Specialist

    3 weeks ago

    Allentown, Pennsylvania, United States Enterprise Mobility Full time

    Position OverviewEnterprise Mobility is currently seeking a dedicated and responsible individual to fill the role of a full-time Vehicle Cleaning Specialist.This position offers a competitive hourly wage starting at $15, with an increase to $15.50 after six months of consistent employment.Benefits Offered:- Paid time off- Employee discounts- Retirement...

  • Pet Care Specialist

    4 weeks ago

    Allentown, Pennsylvania, United States Maple Hills Veterinary Hospital Defunct Full time

    About Us Become a valued member of our team as a Pet Care Specialist and contribute to fostering a safe and enjoyable atmosphere for our beloved animals. Key Responsibilities: Deliver outstanding customer service to pet owners, ensuring a positive experience for both pets and their guardians.Oversee and assess the behavior and interactions of dogs within the...

Customer Service Advocate, PT Saturdays 8 AM-12 Noon

3 months ago

Allentown, Pennsylvania, United States St. Luke's Hospital Full time


St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Customer Service Advocate is responsible for handling incoming telephone calls, e-mail, and written correspondence to the Single Business Office (SBO) regarding billing questions and/or concerns for hospital and physician billing self-pay balances.

JOB DUTIES AND RESPONSIBILITIES:

  • Answers SBO telephone lines in a timely fashion, and provides callers with a pleasant, courteous and professional reception.
  • Informs and educates patients regarding issues identified at the time of reimbursement assessment.
  • Performs research or follow-up to address issues, and if necessary, responds back to the caller at a later time. Research may typically require obtaining information from multiple departments.
  • Leverages knowledge of vendor and technology systems that promote the patient experience to resolve customer concerns more efficiently.
  • Updates and/or corrects patient information in the SBO system and/or communicates to appropriate staff members and departments.
  • Gives extended customer service by coordinating with other departments to resolve issues beyond the scope of the routine questions and/or issues.
  • Maintains excellent understanding of patient accounting billing for hospital and physician services, third party payment methodologies and resulting of out-of-pocket balances to ensure patient concerns or questions are fully answered.
  • Maintains thorough understanding of hospital and physician discount and financial assistance policies (both internal and external) to address patient's inability to pay outstanding balances.
  • Follows through on commitments and achieves desired results.
  • Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes.
  • Actively participates in the training and development of new team members, including direct side-by-side training.
  • Maintains all documentation and records in accordance with federal and state regulations.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 8 hours per day, 3 hours at a time. Continuously fingering and handling for data entry, typing, etc., and occasional twisting and turning. Uses upper extremities for occasional lifting and carrying of up to 15 lbs of files. Frequently stoops, bends, or reaches above shoulder level to retrieve files. Hearing as it relates to normal conversation and telephones. Seeing as it relates to general vision. Visual monotony when reading reports and reviewing computer screens.

EDUCATION:

High School diploma or equivalent. Must be able to speak, read and write English.

TRAINING AND EXPERIENCE:

A minimum of one (1) year experience with third party billing in a physician's office/hospital is preferred. Direct experience is required in:

  • PC
  • Other office equipment
  • Typing
  • Clerical experience

Demonstrates excellent customer service and communication skills, both written and Verbal. Applicant must display the following skills/traits:

  • Diplomacy, tact, a positive approach and the willingness to evaluate several sides of an issue
  • Organizational skills and confidentiality are a must
  • Works well with minimal supervision
  • Problem solves
  • Analytical ability
  • Highly motivated
  • Professional

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's

St. Luke's University Health Network is an Equal Opportunity Employer.