Customer Service Representative
5 days ago
We are seeking a highly skilled and compassionate Customer Service Advocate to join our team at St. Luke's Hospital. As a key member of our Single Business Office, you will be responsible for providing exceptional customer service to patients and families, ensuring their billing questions and concerns are addressed in a timely and professional manner.
Key Responsibilities- Respond to patient inquiries and concerns regarding hospital and physician billing, providing clear and concise information and resolving issues in a fair and timely manner.
- Collaborate with various departments to ensure accurate and efficient processing of patient accounts, including research and follow-up as needed.
- Utilize knowledge of vendor and technology systems to resolve customer concerns and improve the patient experience.
- Update and correct patient information in our system, ensuring accuracy and confidentiality.
- Provide extended customer service by coordinating with other departments to resolve complex issues and concerns.
- Maintain a thorough understanding of patient accounting billing, third-party payment methodologies, and financial assistance policies to ensure patients' concerns are fully addressed.
- High School diploma or equivalent required; minimum one year of experience in third-party billing in a physician's office or hospital preferred.
- Excellent customer service and communication skills, both written and verbal.
- Demonstrated diplomacy, tact, and a positive approach in evaluating and resolving issues.
- Organizational skills and confidentiality are essential.
- Ability to work well with minimal supervision and problem-solve effectively.
- Highly motivated and professional individual with a strong commitment to delivering exceptional patient care.
St. Luke's Hospital is an equal opportunity employer, committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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