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Customer Service Representative
2 months ago
We are seeking a highly skilled and compassionate Customer Service Advocate to join our team at St. Luke's Hospital. As a key member of our Single Business Office, you will be responsible for providing exceptional customer service to patients and families, addressing billing questions and concerns, and ensuring a positive experience for all who interact with our hospital.
Key Responsibilities- Provide timely and courteous responses to patient inquiries via phone, email, and written correspondence.
- Research and resolve billing issues, working closely with multiple departments to ensure accurate and efficient resolution.
- Utilize knowledge of vendor and technology systems to resolve customer concerns and improve the patient experience.
- Update and correct patient information in our SBO system, communicating with staff members and departments as needed.
- Exhibit excellent customer service skills, maintaining a positive and professional demeanor in all interactions.
- Maintain a thorough understanding of patient accounting billing, third-party payment methodologies, and hospital and physician discount and financial assistance policies.
- Participate in training and development of new team members, providing direct support and guidance.
- High School diploma or equivalent required.
- Minimum one year experience in third-party billing, preferably in a physician's office or hospital.
- Excellent customer service and communication skills, both written and verbal.
- Demonstrated ability to work with minimal supervision, problem-solve, and analyze complex issues.
- Professional and highly motivated individual with a positive approach and willingness to evaluate multiple sides of an issue.
St. Luke's University Health Network is an Equal Opportunity Employer, committed to providing a work environment that is inclusive, respectful, and supportive of all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
